Licensed Call Center Supervisor at Express Employment Professionals - West Chester

Licensed Call Center Supervisor - $20.00/ hour

The Call Center Supervisor will be responsible for leading a team of ten (10) high performing customer-focused, licensed agents and/or Team Leads who manage incoming phone calls for insurance inquiries.  The supervisor will field questions, concerns, and call overflows, as well as coach their team as needed.  Must have exceptional customer service expertise and strong verbal/ written communication skills.

Licensed Call Center Supervisor Job highlights:

• Provides product/ service information by answering questions/ offering assistance
• Keeps track of employee attendance, makes sure work procedures are in compliance
• Healthcare, 401K available while on contract – if hired on, benefits include PTO, Retirement planning, Healthcare, Life Insurances, etc.
• Full-time, onsite, 11 a.m. to 7 p.m.

What we look for in a Licensed Call Center Supervisor:

• Health & Accident Insurance Licenses required
• Tech savvy with knowledge of relevant computer programs & telephone equipment
• Ability to remain calm & respectful under pressure; resolve challenges professionally
• Detail-oriented and strong organizational skills a must
• Strong supervisory skills (team of 10+)

 Apply online or at our office:

Express Employment Professionals can help you find the job that is a good fit for your needs and abilities, and you’ll never pay a fee for our services and support. Take the first step towards your success.  Apply online with Express today!  You can also EMAIL your resume – be sure to include job title in the subject line.  

Our Location:
215 Lancaster Ave
Malvern, PA 19355

If you are not ready to apply, join our talent network: 

About us:

Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. As one of the leading staffing companies in North America, PA, and Malvern, we’re ready to help you take the next step in your career.  

Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.

In compliance with applicable federal, PA and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status. We do not tolerate discrimination or harassment based on any of these characteristics and expect that our employees and associates will cooperate in maintaining an atmosphere free of discrimination and harassment.