Licensed Clinical Consultant/LCSW or LPCC (Enhanced Care Management Program) - LifeLong Medical Care

Overview

We are looking for a Clinical Consultant for our Enhanced Care Management (ECM) case managers.  ECM is an innovative program to support and empower identified high risk-high needs patients to improve their health outcomes. The multidisciplinary team (RN, MD, therapists, and Community Health Workers) works together to support patients and address the social determinants that impact health.  Case manager activities include outreach and engagement, developing a formal care plan, linking the patient with resources (such as food, housing, transportation, financial benefits), and linking the patient with medical and behavioral health care within the clinic and through outside medical systems.  This case management work takes place in various settings – in medical clinics, specialists’ offices, hospitals, social service agencies, and patients’ homes.  This clinical consultant position will provide clinical oversight and consultation for case managers who work with complex individuals.  The administrative duties for this role will comprise 20 hours a week.  Additional hours of direct patient care are available and preferred, to support patients across the agency.  As this role is with our central ECM team, it will be a hybrid of in-person (office and community) and remote work.

This position is represented by UAPD.  Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of UAPD, as defined in the CBA.

About us:

As a Federally Qualified Health Center in Northern California with over 45 years of dedicated service to the community, LifeLong serves over 66,000 patients in the East Bay Area's socio-economically underserved regions. We provide medical, dental, behavioral health, and school-based services at more than 15 primary care sites across Oakland, Berkeley, and West Contra Costa County. From opening a residential respite program for homeless persons discharged from hospital to offering free COVID testing to the community, we are innovative and responsive to our times' social and medical needs. We provide an inclusive workplace that promotes and values diversity and with which our patients can identify. To this end, we seek candidates who reflect the diversity of the East Bay communities we serve.

LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition. Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. If you seek accommodation, please advise in writing at the time you apply.

Benefits:

We offer a competitive annual salary of $100,000-$120,000 for LCC/LCSW/LPCC, depending on years since licensed, and excellent benefits: medical, dental, vision, Flexible Spending Accounts, dependent and domestic partner coverage, 403(b) retirement savings plan, and loan repayment programs. LifeLong is a qualified site for federal and state loan repayment programs (HPSA score is 16). Acceptance rates may vary year to year based on funding levels and the number of applicants.

Mandatory COVID-19 Vaccine Policy:

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Responsibilities

Major Function: The Clinical Consultant position provide clinical consultation and support to case managers and other support staff working with a specific program at LifeLong.  This includes case conferences, group and individual consultations, trainings, debriefings, and meeting grant objectives.  This position also has the option for direct patient care (individual, group, and/or family psychotherapy). 

Administrative

• Provides clinical consultation for case managers and other support staff in program, to support quality patient care and program/grant operations.
• Facilitates case conferencing and/or consultation meetings in group and individual settings for program.
• Consults, debriefs, and provides trainings around urgent and crisis patient situations, and patient losses.
• Facilitates clinical training to staff (such as trauma-informed care and cultural humility) and collaborates with central program team to coordinate additional trainings.
• Collaborates with program leadership to ensure grant requirements are being met and assists with grant reporting.
• Represents program at agency-wide meetings and community meetings involving planning or provision of psychosocial services.
• Collaborates with Behavioral Health leadership, Associate Behavioral Health Directors, Center Directors, Associate Medical Directors, and other providers and staff across sites to develop and maintain integrated and responsive services, including team-based care, case management, information and referral, mental health and substance use.
• Ensures collaboration with outside social service, medical, and mental health agencies to facilitate referrals, service coordination, and educational in-services as needed.
• Participates in central meetings for program.
• Participates in various clinic-based meetings to support program case managers and support staff at their sites and with their site administration. 

Clinical/Direct Service 

• Provides comprehensive psychosocial assessments, mental health diagnoses, treatment plans and implements short-term counseling using appropriate modalities for patients with issues such as: depression, anxiety, trauma, grief/loss, addiction, intimate partner violence, behavioral health problems, and psychosocial stressors.
• As a team member, assists with crisis intervention and triage as needed. Crisis intervention includes assessment, de-escalation, and notifying the public mental health crisis response team if necessary.
• Works with team members to provide follow-up assessment and prevention planning after any crisis, including follow-up with outside agencies.
• Maintains clinical and administrative records in accordance with contractual and billing requirements.
• Participates in clinical meetings; promotes integrated primary/mental health care in coordination with medical providers and other inter-disciplinary team members.
• Participates in quality improvement efforts related to behavioral health and integrated models of care.
• Consults informally with providers as needed.
• Follows all State of California mandated reporting requirements.
• May serve as supervisor for psychology, MSW, MFT, or PCC interns and may provide clinical supervision to ASWs, AMFTs, or APCCs.
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Qualifications

• Ability to work effectively and collaboratively in a fast-paced primary health care setting and prioritize completing job demands.
• Must be a self-starter, able to balance counseling, case management, and administrative tasks.
• Demonstrated ability and sensitivity to working with a diverse staff and a patient population from various ethnic, socioeconomic, age, education, lifestyle, and experiential backgrounds.
• Excellent verbal, written, and interpersonal communication skills. Strong organizational, administrative, and problem-solving skills and ability to be flexible and adaptive to change.
• Ability to effectively present information to others, including other employees, community partners, and vendors.
• Ability to seek direction/approval from on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team-oriented environment with many professionals with different work styles and support needs.
• Ability to effectively supervise staff and to contribute to staff development.
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
• Ability to see how one’s work intersects with other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a “can do” proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

Job Requirements   

• Current and valid California LCSW or LPCC license with the California Board of Behavioral Sciences.
• Experience with case management with complex/multiply diagnosed individuals.
• Demonstrated skills in assessment, diagnosis, and treatment of mental health and substance use disorders.
• Experience with individual and group modalities, crisis intervention, and staff education and training.
• Strong commitment to working with a low-income, ethnically diverse patient population.
• Strong knowledge base in mental health and psychosocial issues particular to program’s patient population.
• Knowledge and experience providing mental health services to disadvantaged populations.
• Familiarity with evidence-based practices for the treatment of depression and other mental disorders.
• Proficient in Microsoft office.

Job Preferences              

• Experience in a publicly funded mental health program, community health center, and/or social service agency serving the program’s patient population
• Experience in clinical consultation with and/or supervision of social service support staff
• Bilingual English/Spanish speaking
• Epic or other electronic health record experience
• Supervisory experience
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