Licensed Customer Service Representative - Britni Burkins Insurance Agency, Allstate

Be a part of the Britni Burkins Insurance Agency, an integral part of the Allstate family, located in the heart of Jacksonville, Florida. Our longstanding presence in the community demonstrates our commitment to providing expert insurance services with a personal touch.

We are seeking a Licensed Customer Service Representative to join our dedicated team and become the front line of support for our valued policyholders. As the go-to point of contact, you will assist customers with inquiries, policy adjustments, and claims processing. Your role will be pivotal in ensuring that our clients receive the exceptional service they deserve.

If you thrive in a customer-centric environment, are dedicated to building strong relationships, and are looking to grow within a reputable insurance agency, consider Britni Burkins Insurance Agency, Allstate for the next step in your career.

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Responsibilities

Client Service: Interact with clients daily, address inquiries, process policy changes, and provide proactive support.

Policy Management: Maintain accurate records, process policy endorsements, and ensure client information is up-to-date.

Claims Support: Assist clients with the claims process, guide them through claim submissions, and facilitate seamless claim resolutions.

Customer Retention: Build rapport with clients, anticipate their needs, and implement strategies to enhance client loyalty.

Team Collaboration: Work closely with the agency team, share knowledge, and contribute to a positive work environment.

Regulatory Compliance: Adhere to insurance regulations, maintain confidentiality, and handle sensitive client information with discretion.

Licensing: Active 440 or 220 License in Florida is preferred.

Experience: Previous experience in customer service, insurance, or a related field is advantageous.

Interpersonal Skills: Strong communication, problem-solving, and relationship-building abilities.

Detail-Oriented: Exceptional attention to detail and accuracy in handling client information and policies.

Professionalism: Ability to maintain confidentiality, professionalism, and integrity in all client interactions.

Team Player: Collaborative attitude, with a willingness to work cooperatively with colleagues to achieve team goals.

Computer Skills: Proficiency in using office software and customer management systems.