Licensed Customer Service Representative - Primary Location

Join The Smith Agency, a leading name in customer service, as a Licensed Customer Service Representative in the vibrant Staten Island, New York. At The Smith Agency, we pride ourselves on providing exceptional service to our clients and fostering an inclusive, positive workplace. Here, your efforts are not only recognized but celebrated. With a focus on creating meaningful client interactions, we are committed to delivering personalized solutions and fostering long-term relationships. As a key member of our team, your role will be instrumental in enhancing our service excellence and driving client satisfaction. If you are passionate about helping others and thrive in a dynamic, community-focused environment, The Smith Agency is the place for you. Come be a part of our positive and inviting team atmosphere. Apply today!

Salary Range: $40000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Evenings Off

Hands on Training

Responsibilities

Client Interaction: Engage with clients to understand their needs and provide outstanding service.

Problem Resolution: Handle customer inquiries and complaints, ensuring quick and effective resolution.

Policy Management: Assist clients with policy updates, renewals, and cancellations.

Cross-Departmental Collaboration: Work with other departments to ensure client satisfaction and seamless service delivery.

Record Keeping: Maintain accurate records of customer interactions and transactions.

Continual Learning: Stay informed about the company's products, services, and industry trends to provide accurate information to clients.

Licensing: Active NY State Customer Service License is required

Experience: Prior experience in customer service roles, especially within the insurance or financial sectors

Communication Skills: Excellent verbal and written communication skills

Customer-Oriented: A genuine passion for helping clients and ensuring their satisfaction

Problem-Solving: Strong problem-solving abilities and a keen attention to detail

Adaptability: Ability to work flexibly and effectively adjust to the needs of the business

Organizational Skills: Strong organizational and time management abilities to handle high volume of client interactions efficiently