Licensed Insurance Customer Service Representative - Primary Location

As a Insurance Customer Service Agent, you represent the heart of the agency. We have a lot to offer, and we are looking for an exceptional customer service rep to help take care of our clients. We are Farmers Insurance agency that our clients can put their auto and home insurance with. As an insurance customer service representative, it is your friendly and trustworthy face/voice that greets our clients and defines the customer experience. You will be the point of contact they deal with most frequently, and it will be your care and empathy that will ensure our clients continue to do business with this agency for years to come.

We look forward to expanding our team and were proud to be able to provide a lasting career opportunity in a well-established agency. We hope youll be proud to work with us and even prouder to serve our clients and the surrounding community.

Salary Range: $40000.00 - $75000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Responsibilities

Ensure positive customer experience with every interaction

Deepening relationships with customers by offering additional insurance products

Providing excellent customer service by processing payments & reporting claims

Conducting needs-based policy reviews and updating insurance policies and coverage as needed

Prospecting and generating new business through cross-sell & up-sell opportunities

Cross-selling existing customers

Maintain & Process customer files

Help meet agency goals through independent and collective teamwork

Maintaining accurate documentation in agency systems

Answer incoming customer inquiries

Property and Casualty license required for Job

Highly effective communication skills - oral, written and group

Confident, self-starter who works well independently

Ability to effectively work with teammates to ensure seamless customer experience

Efficient and driven to fulfill customer needs

Strong computer skills

Must have ability to multi-task

Strong organizational skills