Lobby Bar Bartender (On-call Casual) - FAIRMONT

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Take orders, prepare and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel specifications.  Maintain stock/supplies and cleanliness of outlet and equipment.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Inspect cleanliness and condition of bar, guest and service areas; rectify any deficiencies.
• Greet guests and take their orders (food and beverage), utilizing suggestive/up-selling techniques.
• Input orders into system and ensure transmission of food orders is verified by Kitchen.
• Legibly document orders when system is down and distribute food orders to Kitchen.
• Ensure that all drink orders from servers are accurately rung into the P.O.S. system before giving drinks to them.
• Prepare all drink orders for guests according to outlet recipes.
• Serve drinks to guests.
• Retrieve food orders from Kitchen and serve to guests.
• Open and serve wine/champagne bottles.

• High school graduate or equivalent vocational training certificate.
• Minimum of 18 years of age to serve alcoholic beverages.
• 1-year experience as a Bartender or Barback.
• Fluency in English, both verbal and non-verbal.
• Provide legible communication.
• Certification of previous training in liquor, wine and food service.
• Certification in an alcohol awareness program.
• Food handling certificate.
• Certification in CPR.
• Knowledge of various drink recipes and beverage service standards.
• Ability to input and access information in the property management system/computers/point of sales system.
• Compute basic arithmetic.

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities