Looking for a Systems Architect with our Federal Client - Artech LLC
Washington, DC 20001
About the Job
Hello,
My name is Anubhav and I'm a recruiter at Artech. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. Please find below, summary of the position.
If you are currently not in the job seeking market, feel free to refer this position to someone you may know to be a fit. However, should this position be of interest to you, please send me your resume or contact me directly at 973.786.9756
.
Below are the position details for your reference:
Profile: Systems Architect
Locations: Washington, DC
Duration: 08 Months + (possible extension)
Job Description: The experienced CCaaS Architect will understand the current business requirements among all agencies. Will work with the PM, Lead Architect, Solution Delivery and Support teams on the CCaaS transition. This resource must have the specific advanced skill and experience on the Genesys Cloud CX and PureConnect Contact Center solutions.
Basic Qualifications
• Ability to effectively lead and motivate a team, including matrixed resources.
• Detail Oriented.
• Provide a high-level of customer service, with an emphasis on customer advocacy.
• Takes ownership side by side with Lead Architects and PMs to deliver best in class user experiences.
• Resolve incidents and requests in a timely manner using ServiceNow.
• Communicate with customers as required, keeping them informed of support
progress and notifying them when their issue has been resolved.
• Work with system and application owners to remediate reoccurring issues.
• Identify and mitigate risks through incident analysis associated with Genesys Cloud service delivery, ensuring business continuity.
Required Qualifications
• Bachelor’s Degree and 10+ years’ relevant UC and Contact Center work experience.
• Prior Genesys Cloud CX and Genesys PureConnect Experience.
• 3+ years’ experience with ServiceNow, Jira and Confluence (or Rally) systems.
• Broad knowledge of networking (Routing, Switching, Wi-Fi, Internet), Active Directory, SSO.
• Strong knowledge on Cloud based environments (Amazon AWS, Client Azure), Application Integrations and Connectors, Authentication.
• Strong knowledge on SIP, Client’s, Circuits, IPSEC, WebRTC.
• 5+ years’ experience with MS TEAMS.
• 5+ years’ experience producing Monthly Operational Reviews and Quarterly Business Reviews.
• 5+ years’ experience authoring Root Cause Analysis reports as a follow up to major P1 or P2 events/incidents.
• Genesys Cloud CX: Professional Certification.
• Genesys Cloud CX: Architect Certification.
Regards,
Anubhav Tiwari
Associate Recruiter | CORE
Cell: +1-973.786.9756
Email: anubhav.tiwari@artech.com
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Website: www.artech.com
My name is Anubhav and I'm a recruiter at Artech. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. Please find below, summary of the position.
If you are currently not in the job seeking market, feel free to refer this position to someone you may know to be a fit. However, should this position be of interest to you, please send me your resume or contact me directly at 973.786.9756
.
Below are the position details for your reference:
Profile: Systems Architect
Locations: Washington, DC
Duration: 08 Months + (possible extension)
Job Description: The experienced CCaaS Architect will understand the current business requirements among all agencies. Will work with the PM, Lead Architect, Solution Delivery and Support teams on the CCaaS transition. This resource must have the specific advanced skill and experience on the Genesys Cloud CX and PureConnect Contact Center solutions.
Basic Qualifications
• Ability to effectively lead and motivate a team, including matrixed resources.
• Detail Oriented.
• Provide a high-level of customer service, with an emphasis on customer advocacy.
• Takes ownership side by side with Lead Architects and PMs to deliver best in class user experiences.
• Resolve incidents and requests in a timely manner using ServiceNow.
• Communicate with customers as required, keeping them informed of support
progress and notifying them when their issue has been resolved.
• Work with system and application owners to remediate reoccurring issues.
• Identify and mitigate risks through incident analysis associated with Genesys Cloud service delivery, ensuring business continuity.
Required Qualifications
• Bachelor’s Degree and 10+ years’ relevant UC and Contact Center work experience.
• Prior Genesys Cloud CX and Genesys PureConnect Experience.
• 3+ years’ experience with ServiceNow, Jira and Confluence (or Rally) systems.
• Broad knowledge of networking (Routing, Switching, Wi-Fi, Internet), Active Directory, SSO.
• Strong knowledge on Cloud based environments (Amazon AWS, Client Azure), Application Integrations and Connectors, Authentication.
• Strong knowledge on SIP, Client’s, Circuits, IPSEC, WebRTC.
• 5+ years’ experience with MS TEAMS.
• 5+ years’ experience producing Monthly Operational Reviews and Quarterly Business Reviews.
• 5+ years’ experience authoring Root Cause Analysis reports as a follow up to major P1 or P2 events/incidents.
• Genesys Cloud CX: Professional Certification.
• Genesys Cloud CX: Architect Certification.
Regards,
Anubhav Tiwari
Associate Recruiter | CORE
Cell: +1-973.786.9756
Email: anubhav.tiwari@artech.com
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Website: www.artech.com
Source : Artech LLC
