Loss Prevention Manager - Parts Authority

Overview

Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, Ohio, Oregon, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin.

Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority’s catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.

What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.

Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

Each and every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of Loss Prevention Manager.

Responsibilities

The Regional Loss Prevention Manager will act as the subject matter expert for all physical security programs and processes within the region or regions of responsibility. Responsible for conducting investigations, responding to and providing guidance during critical incidents, and assessing new locations. This position is also responsible for conducting store and warehouse visits and making recommendations resulting in increased safety and security for our team members, customers and assets.

• Detect and investigate potential dishonest team member activity through transactional history, company reports and exception-based reporting system
• Utilize department reports to identify loss trends and react to them appropriately.
• Monitor locations’ compliance with established policies and procedures through various reporting vehicles and respond as needed to identify and resolve training or integrity issues.
• Analyze and investigate inventory shrinkages; determine causes, and actively participate in initiatives to resolve and correct location issues. Monitor existing metrics and partner with internal and external teams to identify process and system improvement opportunities.
• Shrink resolution - Lead research and analytical work to identify, resolve and implement solutions to key shrink drivers. Proactively gather the right data from appropriate sources, probe/consider all of the facts and perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors; act decisively, promptly and confidently.
• Actively investigate any/all concerns related to suspicious losses to determine situational facts; conduct interviews with all parties involved and resolve internal theft matters.
• Conduct internal investigations when warranted and submit written reports for each investigation to follow established guidelines. Formulate recommendations to avoid future losses and communicate those to the appropriate parties.
• Serve as a liaison with law enforcement to recover merchandise or cash, prosecute cases, and facilitate restitution when warranted. Develop strong partnerships with local law enforcement and emergency services agencies.
• Provide leadership and training to management teams and team members on Loss Prevention training topics; including, but not limited to: physical security, critical incident response, theft deterrence and reporting procedures
• Assist with the coordination and rollout of Loss Prevention technology (cameras, alarm systems, etc.)
• Safely respond to critical incidents that arise, including, but not limited to: burglaries, robberies, natural disasters, team member threats, etc.
• Assess new locations, and the general vicinity, in order to make recommendations for physical security measures that will keep our team members, customers and assets safe
• Develop strong business partnerships with Human Resources, General Managers and District Managers, to ensure inclusion in training meetings, conference calls, store visits and safety/security concerns that may arise
• Maintain current knowledge of company policies and procedures
• Other duties as assigned

Qualifications

• Extensive experience conducting theft and fraud investigations. Investigation, interview and interrogation skills (Wicklander & Zulawski or Reid Training required)
• Minimum of 3 years of related experience in Loss Prevention in multi-location retail and warehouse environments required
• Proven ability to use data to back up assumptions and define business cases
• Ability to analyze and interpret data to design results-oriented action plans
• Proficient in MS Office (Excel, Word, PowerPoint, Access)
• Excellent verbal, presentation and written communication skills.
• Ability to facilitate group training sessions (competent public speaking skills/ development of training materials)
• Analytical skills sufficient to conduct research, determine relevance of information, and interpret meaning.
• Financial analysis skills sufficient to interpret operating statements and other financial data.
• Proven leadership background operating within multi-level team environment
• Strong analytical, investigative and problem- solving skills
• Strong time management skills, proven ability to manage multiple tasks and projects
• Proven ability to work with minimal direct supervision

Preferred Requirements:

• Bachelor’s Degree in Criminal Justice preferred
• Prior law enforcement experience preferred

• Certified Forensic Interview

• Bilingual- Spanish- English speaking a plus

General Requirements:

• Ability to stand, walk, sit for long- periods of time, read computer terminals, push, pull, lift or move objects of up to 50 pounds
• Ability to effectively maneuver around sales floor and stockroom including/ but not limited to: repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
• Must be able to work a flexible schedule including nights and weekends as needed.
• Must be flexible and available to travel for local day trips and overnight travel as needed for extended timeframes. Travel will include driving and/ or flying
• Valid, clean driver’s license required
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

Some of the benefits of being a part of our growing Parts Authority family:

• Medical Coverage
• Pharmacy Coverage
• Dental Coverage
• Vision Coverage
• Basic Life and AD&D
• Short Term Disability Coverage
• Voluntary Short Term Disability Coverage
• Voluntary Long Term Disability Coverage
• Flexible Spending Account
• Commuter Expense Reimbursement Account
• Health Savings Account
• Health Reimbursement Account
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• ID Theft Insurance
• Legal Plan Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• Paid Holidays, Sick and Vacation
• Profit Sharing/401 (k) Plan
• Employee Discounts on Merchandise

We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition or handicap, or any other legally protected status. “We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.” 

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