Lube Manager - LAKE PLEASANT - Super Star Car Wash

Company Information:

Super Star Car Wash is a leader in providing car wash, detail, and lubrication services to customers in Arizona, California, Texas, and Colorado. Our mission is to provide fast, high quality, professional service in a friendly atmosphere, along with a smile while creating a reward team member environment.

Position Summary:

The Lube Assistant Manager is responsible to oversee the quality, customer relations and satisfaction, maintenance and upkeep of the facility, employee relations, development, training and coaching, facility purchasing and cost controls for the oil and lube department at our Full Service locations.

An ideal candidate will have the ability to anticipate customer needs, build relationships and ensure safety guidelines. Strong upselling skills for maximizing sales, ability to multi-task and adjust to the workings of a transitional weather environment.

Essential Duties/Tasks/Responsibilities:

(These responsibilities must be able to be performed with or without reasonable accommodation)

Supervisory

• Direct and supervise operations of the oil and lube department
• Work closely with General Manager and Site Operations Team
• Execute departmental open and close duties and follow designated procedures
• Ability to work outdoors in ALL weather conditions
• Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures and report safety or maintenance issues to management
• Maintain Quality Control factors associated with customer’s overall experience, products and services, scheduling and labor cost control with respect to historical performance and seasonality
• Interview, Hire, Train and Develop a team of Lube Technicians ensuring employees have a clear idea of what is expected of them, standards of acceptable and unacceptable performance, frequent measurement against these standards, and then provide appropriate training to close any performance gaps
• Communicate effectively at all levels with employees, customers, peers, and management
• Motivate Lube Technicians to complete job tasks efficiently and effectively
• Ensure proper customer care
• Facilitate and assess damage claims
• Ensure compliance with all laws, rules, regulations, and policies at Local, State and Federal levels
• Delegate authority to employees when appropriate
• Support company initiatives, including but not limited to marketing, promotions, sales, customer service, and talent management initiatives
• Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays
• Keep the entire property spotlessly clean and organized
• Other duties as assigned

Operations

• Drain and change oil in vehicles, following all safe-handling procedures to correctly dispose of used motor oil.
• Top off fluids in vehicle engines, including transmission and windshield wiper fluid Assist customers with any request to enhance their experience
• Inspect vehicles to determine maintenance and repair needs. Replace different types of filters
• Follow safety protocols for working in the repair shop and driving vehicles
• Fill out work order forms as tasks are completed and communication all areas with customer

Preferred Qualifications:

• Previous sales and customer service experience
• Professional appearance
• Clear and concise communication
• Technical automotive training

Minimum Job Requirements:

• High School Diploma or GED

Knowledge, Skills and Abilities Required:

• Customer service
• Self-confidence
• Product knowledge
• Presentation skills
• Building relationships
• Motivation for sales

Requires the ability to interact with others, interpret spoken messages and utilize reason to resolve complex problems. Requires prolonged periods of sitting at a desk and working on a computer. Lifting and carrying of 1-10 pounds (occasional up to 25#).

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

Super Star Car Wash is an Equal Opportunity Employer.