M.E.P. TRADES FACILITIES MANAGER, Facilities Management & Planning - Boston University

The Mechanical Electrical Plumbing Facilities Manager works with trades managers who are responsible for managing daily operations and maintenance of university campuses. This role involves developing excellent working relationships with the university community and both internal and external vendors to coordinate services. The facilities manager ensures the successful completion of client facility needs, focusing on providing superior customer service and comprehensive facilities management for hundreds of buildings and operations projects.

• Respond to client inquiries and concerns. Ensure timely and quality service delivery to clients and follow-up to ensure customer satisfaction.
• Build and assign work orders to multiple technicians, subcontractors, and vendors, and communicate with technicians to assist management in resolving problems.
• Provide reports on open and closed work orders and check status with the appropriate technician or vendor.
• Train vendors on work order and billing procedures. Process invoices and ensure accurate cost center coding.
• Assist with inspections on the facility campus, including deferred maintenance.
• Use PC/Laptop for work order system, email, PMWeb, and training.
• Assist with process and procedure training.
• Perform other duties as assigned.
• Manage and optimize building work order software to ensure work and maintenance requests are assigned, addressed, and completed on time.
• Maintain and assist in prioritizing facilities condition assessment; update yearly facilities condition index.
• Collaborate with Environmental Health and Safety to ensure regulatory compliance.
• Track projects, create and disseminate progress reports to relevant stakeholders, highlighting status changes, budget variances, or schedule delays.
• Assist with budget development for in-house and operating projects, operations, and repairs.
• Assist with the development of capital projects and act as assistant project manager.
• Implement sustainable practices in collaboration with university departments.
• Demonstrated experience in facilities and construction with an Understanding of building trades and ability to read construction documents.
• Familiarity with work order systems and building automation systems.
• Strong organizational skills with excellent attention to detail and follow-up.
• Ability to manage changing priorities and accomplish multiple detailed tasks to meet deadlines.
• Excellent written and oral communication skills.
• Good judgment, ability to prioritize work and meet multiple task deadlines, and strong problem-solving skills.
• Ability to work independently, be proactive, take initiative, and be punctual.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.