MSP Program Manager - Umanist Staffing LLC

Overview:

The MSP Program Manager plays a crucial role in overseeing and managing the successful delivery of multiple projects within a Managed Service Provider (MSP) program. They are responsible for ensuring that all projects align with the organization's strategic objectives and deliver value to both the client and the MSP. This role is pivotal in maintaining strong client relationships, driving operational excellence, and ensuring the effective utilization of resources.

Key Responsibilities:

Lead the planning and implementation of MSP program projects

Develop and manage the program's budget, ensuring financial targets are met

Collaborate with stakeholders to define program objectives, structure, and governance

Monitor and report on program performance, identifying and addressing areas of improvement

Manage and mitigate program risks and issues

Oversee the delivery of projects, ensuring quality and adherence to deadlines

Develop and maintain strong client relationships, acting as the main point of contact

Ensure compliance with relevant regulations and quality standards

Drive the continuous improvement of program management processes and methodologies

Provide leadership and guidance to project teams, fostering a collaborative and high-performance culture

Conduct regular stakeholder meetings and presentations to keep them informed and engaged

Implement change management strategies to support the adoption of new processes and technologies

Collaborate with sales and account management teams to identify opportunities for program expansion and growth

Participate in the development of proposals, statements of work, and contract negotiations

Required Qualifications:

Bachelor's degree in Business Administration, Project Management, or related field

PMP or PgMP certification is preferred

Proven experience managing large, complex MSP programs

Demonstrated success in stakeholder engagement and client management

Strong financial acumen and experience in budget management

Excellent understanding of program management methodologies and best practices

Proficiency in risk management and problem-solving

Outstanding leadership and team management skills

Ability to drive organizational change and foster innovation

Exceptional communication, presentation, and negotiation abilities

Experience in the technology or IT services industry is advantageous

Knowledge of MSP-related tools and platforms

Proven track record of delivering measurable business outcomes within MSP programs

Ability to travel as required to client locations

Strong analytical and decision-making capabilities