MSP Program Manager - Umanist Staffing LLC
San Diego, CA
About the Job
Overview:
The MSP Program Manager plays a crucial role in overseeing and managing the successful delivery of multiple projects within a Managed Service Provider (MSP) program. They are responsible for ensuring that all projects align with the organization's strategic objectives and deliver value to both the client and the MSP. This role is pivotal in maintaining strong client relationships, driving operational excellence, and ensuring the effective utilization of resources.
Key Responsibilities:
Lead the planning and implementation of MSP program projects
Develop and manage the program's budget, ensuring financial targets are met
Collaborate with stakeholders to define program objectives, structure, and governance
Monitor and report on program performance, identifying and addressing areas of improvement
Manage and mitigate program risks and issues
Oversee the delivery of projects, ensuring quality and adherence to deadlines
Develop and maintain strong client relationships, acting as the main point of contact
Ensure compliance with relevant regulations and quality standards
Drive the continuous improvement of program management processes and methodologies
Provide leadership and guidance to project teams, fostering a collaborative and high-performance culture
Conduct regular stakeholder meetings and presentations to keep them informed and engaged
Implement change management strategies to support the adoption of new processes and technologies
Collaborate with sales and account management teams to identify opportunities for program expansion and growth
Participate in the development of proposals, statements of work, and contract negotiations
Required Qualifications:
Bachelor's degree in Business Administration, Project Management, or related field
PMP or PgMP certification is preferred
Proven experience managing large, complex MSP programs
Demonstrated success in stakeholder engagement and client management
Strong financial acumen and experience in budget management
Excellent understanding of program management methodologies and best practices
Proficiency in risk management and problem-solving
Outstanding leadership and team management skills
Ability to drive organizational change and foster innovation
Exceptional communication, presentation, and negotiation abilities
Experience in the technology or IT services industry is advantageous
Knowledge of MSP-related tools and platforms
Proven track record of delivering measurable business outcomes within MSP programs
Ability to travel as required to client locations
Strong analytical and decision-making capabilities
Source : Umanist Staffing LLC