MSP Support Specialist (12971) - InGenesis

InGenesis is seeking an MSP Support Specialist to work for our corporate office supporting our client in San Jose, CA. The MSP Support Specialist will be responsible for the onsite daily operational tasks in the delivery of Talent Solutions for InGenesis’ Program Office.

If you meet the qualifications outlined below, apply today and we’ll reach out to answer any questions you may have!

Job Responsibilities

• Offer comprehensive support to ensure program adherence and system functionality.
• Support Hiring Managers with job posting creation.
• Utilize VMS to provide accurate information.
• Engage in the seamless integration of new hires, facilitating orientation and requisite assistance.
• Monitor job posting approvals and escalate issues.
• Ensure job posting accuracy prior to releasing to suppliers.
• Communicate and support customer-specific programs to secondary suppliers.
• Maintain system dashboards and ensure program SLAs are met.
• Coordinate candidate interviews and provide assignment details to suppliers.
• Monitor and extend work orders in VMS.
• Respond to supplier inquiries.
• Manage all issues related to time entry and approval.
• Ensure compliance with client procurement policies, guidelines, and processes.
• Oversee attendance and promptly notify the client of callouts at assigned posts, ensuring compliance with contractual obligations.
• Build sustainable relationships and trust with the client and contingent workers through open and interactive communication.

Minimum Qualifications

• High school diploma or equivalent.
• Strong ability to build professional relationships with clients.
• Strong organizational and professional skills.
• Proficient in the use of all Microsoft Office products.
• Must have excellent communication skills – both written and oral.
• Experience in a fast-paced environment, managing a large volume of assignments.
• Previous experience in a customer support role or staffing industry.
• VMS experience preferred. (Fieldglass, Peoplefluent, etc.).

About InGenesis

InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.

EEOC Statement

InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by visiting our website at https://www.ingenesis.com/careers/site-accommodations.