Machine Service Tech 2 - Hawthorne

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led the equipment industry for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success.  Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place!  At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

We are currently seeking talented individuals for our Machine Service Technician 2 position!

Here is some of what you’ll do…

POSITION SUMMARY: 

As a Technician, with minimal supervision, you are responsible for providing high quality repairs on Caterpillar and allied equipment. You will need to diagnose and troubleshoot engines, powertrains, electrical, and hydraulic systems; experience with cat diagnostic equipment, Cat repair tooling, rigging, and blocking equipment is essential. Due to multiple projects you will be assigned, this position requires planning and organization skills with a particular emphasis on controlling job costs. You will need to investigate, analyze, and identify the problem in order to make recommendations that eliminate the issue. Our technicians work with a variety of people, communication skills that include strong interpersonal skills, effective writing, basic computer skills, and ability to respond to the lead technicians/management in a positive, caring, and timely manner is required. 

ESSENTIAL FUNCTIONS:

1. Analyze and diagnose equipment malfunctions.
2. Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision
3. Perform Caterpillar updates as directed by Caterpillar, Inc.
4. Analyze all Caterpillar and allied product equipment systems and components for proper operation in arrangement application based on theory of design.
5. Effectively communicate with the lead technician.
6. Organize a job in a logical and economical sequence.
7. Utilize Service Link and Cat Interact (computer programs) as required by leads.
8. Order parts through DBS (Dealer Business System).
9. Enter labor time in daily (DBS).
10. Perform assigned work within the communicated time quoted/flat rated.
11. Conduct customer training in proper use of Caterpillar equipment.
12. Complete assigned jobs to meet flat rate times with minimal to no rework.
13. Write service reports that accurately document diagnosis and repairs performed on a daily basis.
14. Attend tool box meetings as required.
15. Adhere to all company policies.
16. Follow contamination control and OSHA/MSHA rules and regulations.
17. Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
18. Perform other duties as directed by lead or field service supervisor.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. General knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment.
2. This position requires the ability to provide accurate information to lead/supervisor for quoting.
3. Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
4. Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position.
5. Ability to work unsupervised efficiently and be part of a team environment.
6. Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position.
7. Performs the position with pride in professionalism while following Hawthornes code of conduct.
8. High school diploma or equivalent
9. Prefer to have one of the following
   1. Five (5) years of experience in the repair of Caterpillar products.
   2. Successful completion of Level One Technician program
10. Possess basic computer knowledge and ability to use service software required in position.
11. Must have valid California Driver’s License with a good record.
    1. Shop Requirements: Valid California Class “C” driver’s license.
    2. Field Requirements: Valid California Class “B” driver’s license, if assigned vehicle is required.
12. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.
    1. NOTE: Some high dollar value tooling is supplied by Hawthorne.
13. Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. 

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
4. Handling: Works with hands.
5. Reaching: Extends hands and arms in any direction.
6. Standing: Remains in standing position if required for certain repair or maintenance work.
7. Climbing: In and out of equipment.
8. Vision: Reads work tickets, parts and service books and operate heavy equipment.
9. Talking: Communicates via telecommunications, in writing, and in person.
10. Sitting: Sits in equipment and in vehicles.
11. Stooping: Bends body downward and forward by bending at knees or waist.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone and in person.     
13. Laying: Lies in prone position under vehicles and equipment

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather:  Works in the field, outside with variations of temperature and weather.
3. Exposure:  Foul odors, fumes and harsh substances.

Here’s what we Offer…

• Competitive Compensation
  • Possible tool stipend
  • Possible sponsored certifications
  • Possible sign-on bonus
  • Possible relocation benefits
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $36 - $44 per hour

Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

ACCOMMODATIONS:

Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.a