Mail/Copy/Hospitality Service Specialist - IST Management Services

Consider a new career today as an Office Service Specialist with IST Management Services, the fastest-growing, national, facilities management company in the industry.

Benefits Include: Paid Holidays, Paid Time Off, Medical, Dental, Vision, STD, LTD, Life, 401k

The Opportunity: IST is seeking a highly skilled and detail-oriented white glove customer service individual who can provide exceptional customer service to our customers.  Customer Service/Hospitality/Retail background preferred

Hourly Compensation: $15.00-16.00 USD per hour, DOE.  Bonus opportunities available

Amenities: Great working environment, friendly staff!  Convenient to public transportation and centrally located in the downtown Cleveland Public Square area.

Who We Are

IST Management is a business process outsourcing and e-Discovery company. We have over 1,800 employees and have been in business for over 26 years, with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services. IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense and have joined them in their “Hiring Our Heroes” mission which seeks to hire 100,000 active and former service members.
Check out istmanagement.com for more info on us!

The Office Service Specialist will work with the on-site IST Management team to provide white glove service to our customer and their guests.

Duties include but not limited to:

• Operating mailing, copy, scanning and fax equipment
• Managing the conference center
• Shipping & Receiving functions
• Inventory and ordering of supplies
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Perform other tasks as assigned

Ideal candidates have prior customer service experience, are a team player and are willing to train!  

Other qualifications include:

• Must have access to reliable transportation
• High school diploma or equivalent (GED) - College Degree is a plus and allows a fast track plan to management
• Excellent attendance - reliable; Ability to work independently and in a team setting
• Microsoft Windows experience
• Excellent communication skills both verbal and written
• Lifting up to 55 pounds

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team. Contact information here: https://www.istmanagement.com/talent-acquisition-team

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.