Mail Service Associate - The Millennium Group

Key Responsibilities

• Sorts and processes outgoing mail; effectively process a high volume of incoming and outgoing US and other priority mail.
• Operates postage machine according to policy and regulations.
• Prepares for mailing Certified, Registered, Insured articles, special mails.
• Sorts and distributes U.S. Mail and accountable mail (FedEx, DHL, Hand deliveries, etc.).
• Maintains files, logs and records on all incoming mail.
• Communicate on a timely basis with clients and managers on job or deadline issues.
• Uses equipment and supplies in a cost-efficient manner.
• Operates and maintains full range of mailroom equipment.
• Troubleshoot basic equipment problems; coordinates and follows up on
• Maintenance and service calls.
• Utilizes software mail applications where applicable.
• Answers telephone in Center.
• Adheres to TMG policies in addition to client site policies.
• Provides follow-up communication on deliveries attempted after normal business hours.
• Delivers special and rush packages.
• Completes all outbound mail processing by external carrier pickup times.
• Picks up and delivers packages and documents to clients according to predetermined schedules.
• Work may require use of dollies or mail carts and package sizes may vary from envelopes to boxes of various sizes and weight.
• Prioritizes deliveries based on due times.
• Provides regular updates on personnel changes on floor.
• Check all out boxes on final mail sweep of the night.

Qualifications:

• High school diploma or equivalent preferred.
• Minimum of 2-3 Mail services related experience with knowledge of commonly used Office Services procedures.
• 1-3 years' experience with Microsoft Office Software (Word, Excel).
• Knowledge of using UPS, FedEx, DHL shipping methods.
• Excellent customer service skills; must possess a "can do" attitude.
• Excellent communication skills both verbal and written.
• Ability to effectively work individually or in a team environment.
• Competency in performing multiple functional tasks.
• Attention to detail.
• Ability to handle mail or hand cart, as well as flatbed.
• Must be able to lift up to 50 pounds.
• Assertive and resourceful; self-motivated; willing to ask questions and take initiative be able to communicate clearly.
• Consistently demonstrates professional demeanor, appearance and attitude.