Mail Services Manager - Sodexo

Unit Description

Sodexo is seeking a qualified Mail Services Manager to join our team supporting our client Pacific Life in Newport Beach, California. We are seeking a hands-on leader with experience managing mailroom and courier operations who will help develop and manage a team of frontline employees while collaborating with the leaders in each department.

Are You the One?

Our clients depend on your expertise to help them to optimize their business. If you are a Mail Services Manager with the ability to develop innovative technical solutions while successfully managing key performance indicators to drive strong business results, this may be the opportunity for you!

Key Responsibilities: 

• Direct daily mail service operations at our client site and ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines
• Supervise day-to-day work activities by delegating authority, assigning, and prioritizing activities and monitoring operating standards
• Establish operating standards, implements quality improvements, and communicates them to employees
• Supervise all mailroom activities including shipping, receiving, sorting, and distribution of incoming mail and collecting and processing outgoing mail
• Establish a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety programs
• Adhere to standards and procedures for the handling and storage of hazardous materials
• Evaluate, resolve high priority, and complex problems through communication with clients, vendors, and internal professionals in support of a proactive, responsive, and friendly customer environment
• Manage budget, resource allocation, and forecasting tools to ensure best possible use of resources and report budgetary expenses effectively
• Manage status reports, productivity reports, and other source documents to ensure optimal performance is met by staff

Is this opportunity right for you? We are looking for candidates who have:

• Previous experience managing Mail Service Operations 
• The ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service
• Strong Leadership skills with a focus on staff development and team building

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.