Maintenance Field Manager (Remote) - Brookfield Properties

Location



Charleston - 997 Morrison Drive, Suite 402



Business




We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!




Job Description




Location: Remote & Traveling


Hours: M-F 9AM - 5PM


Primary Responsibilities: The Field Manager is primarily responsible for supervising the operations of a single-family rental home in-house Technician maintenance department to ensure maintenance requests are completed in accordance with company policies while maintaining a superior resident experience.




Skills & Competencies:



+ Excellent verbal, written, and executive presentation skills


+ Effective communication skills in interacting with residents, technicians, and management, with strong customer service orientation


+ High mechanical competency – Need to understand houses, how their systems work and how to address the most frequent repair requests


+ Familiarities with applicable building codes, ordinances and State and local regulations and have knowledge in the proper methods of storing equipment, materials, and supplies


+ Equivalent of a bachelor's degree and 5+ years of a related background with demonstrated advancement of responsibilities and proven experience in leadership roles


+ Understanding of the residential property management industry and an ability to identify opportunities and implement processes to improve efficiency, service, and expense control


+ Excellent knowledge of tools of the trades, materials, best inventory management processes, and cost-effective solutions in maintaining single family residential homes


+ Strong PC skills and the ability to manage, coordinate, and communicate via a digital platform with a focus on operating metrics





Essential Job Functions:



+ Actively monitoring and managing market maintenance operational metrics to ensure Technician performance, resident satisfaction and property maintenance needs are effectively balanced


+ Working closely with office team members to develop an effective, proactive strategy which works together to achieve objectives


+ Monitor key operational and productivity metrics to ensure Technicians are completing target work volume on time


+ Routinely conducting field visits to resolve complicated resident service issues and acting as a technical expert to guide maintenance technicians as needed


+ This position requires an individual who is an exceptionally strong leader to organize and orchestrate high work volume through effective communication and delegation to a large and growing facilities team


+ This position plays a critical role in portfolio-wide facilities and maintenance strategies, driving operational changes that improve efficiency, accountability, and expense reduction


+ Participate in the analysis of business division metrics, providing recommendations for process improvements or changes as necessary, and implementing via focus on documentation, training, and compliance


+ Recruiting, hiring, and training all maintenance technicians to ensure that company standards for quality of work, conduct and customer experience are not only met, but are exceeded


+ Must be able to travel 30% of the time





Key Metrics & Responsibilities



+ Technician utilization rate


+ Technician maintenance requests and locations per day


+ Technician customer experience survey scores


+ Spend per work order performed by technicians







Why work for Maymont Homes ​?




Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!




Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.




Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.




Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.




Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT



At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 390 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.