Maintenance Technician - Wyndham Garden Norfolk Downtown

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Who we are:

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

We are a company with a culture that understands relationships and Team First! We value professionalism, integrity, and honesty as we work towards providing world class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission!

You'll love working for us because:

The People. You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

What you can expect from us:

Access to your money before payday!

Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends! Multiple incentive bonuses! And much more!

How you will make an impact/Key responsibilities:

POSITION OVERVIEW: The Position involves high guest contact, providing service to every guest in a professional, efficient and friendly manner. Responsible for maintaining the general condition of the property with regards to all aspects of basic electrical, carpentry, plumbing, mechanical and painting work. Complete maintenance work orders from all departments on a timely basis. Participate in the preventative maintenance program for all building equipment and rooms. Complete other special projects assigned periodically by the Chief Engineer

What you need to succeed/Core competencies:

QUALIFICATIONS, EDUCATION & EXPERIENCE:

High School Graduate or General Education Degree (GED): or Work Equivalent

• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred.

• Methods, and materials used in general building maintenance, carpentry, plumbing, building and electrical units and HVAC. The use and repair of common tools and equipment used in general maintenance. Maintenance and repair of facilities. Systems design and troubleshooting.

• Minimum 2-year(s) experience as a commercial electrician or in other trade (plumbing, HVAC etc.)

• Good understanding of the English language. • Good communication skills both written and verbal.

• Exert physical effort in lifting/transporting at least 50 pounds.

• Push/pull carts and other equipment up to 250 pounds.

• Endure various physical movements throughout the work areas.

• Satisfactorily communicate with guests, management and co-workers to their understanding.

Responsibilities:

Be in proper uniform, with nametag.

• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.

• Communicate effectively with guests as well as team members

• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Receive daily work assignments from Chief Engineer/Supervisor and review priorities and special projects.

• Check work orders and night report for any problems. Make rounds checking these problem areas and note any information needed or safety concerns in the hotel.

• Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office.

• Assist electrician, carpenter, plumber and painter in all phases of repair work. • Maintain the proper use, cleaning, maintenance and storage of all tools.

• Handle chemicals for designated uses/surfaces.

• Use all chemicals in accordance with OSHA regulations and hotel requirements.

• Ensure security of any assigned keys.

• Working knowledge of: a) health codes b) electrical codes c) national/local fire codes d) local mechanical codes e) blue prints and wiring schematics f) power and hand tools, meters, etc. as it relates to the technical trades • Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.

• Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures. • This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

Work environment:

Engineering workshop, all areas of the hotel. Working on stepladders. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, and chemicals. Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.