Maintenance Technician Room Calls - Okana Resort
Oklahoma City, OK 73129
About the Job
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.
#BMC-Okana
Overview:Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.
OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.
Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as a Room Calls Maintenance Technician in our Mainenance Department to launch this world-class property.
Our employees are Experience Curators who are professional memory-makers, creating personalized guest experiences from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.
Our Vision for our team members:
- Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
- Contribute to our distinctive atmosphere and foster your personal and professional growth
- An individual committed to creating exceptional guest experiences
- Be appreciated for what you bring to the team
- Learn and grow with a company that values its associates
Why OKANA:
- Competitive wages
- People-first culture
- Health insurance
- Retirement savings
- Growth opportunities
- Paid time off
- Festive environment
- Perks & discounts
About the role
The Maintenance Technician Guest Calls is acustomer facing position in the Engineering Department that focuses on handling guest calls during their stay at the resort. This individual responds immediately to requests for items related to heating, cooling, plumbing, electrical, and other conditions which can impact customer satisfaction. There will be customer interaction so this person must have the communication skills to interact with customers and handle their needs and requests.The OKANA Resortis part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
What you will be doing:
- Communicate with Director of Engineeringregarding all aspects of engineering operations.
- Maintain work areas clean and organized.
- Monitor and control, parts and labor expenditures.
- Prioritize all work requests ensuring handling of guest problems, staff problems and inner hotel challenges.
- Report and resolve all unsafe conditions immediately.
- Select, train, supervise, develop, discipline, and counsel employees according to Davidson policies and procedures.
- Complete other duties assigned by supervisor.
- Attend all mandatory meetings.
What you bring to the role:
- High School diploma; Technical & Mechanical certifications are preferred
- Read, write, speak and understand English fluently.
- Familiarity with HVAC, electrical, mechanical, and plumbing in guestrooms.
- Ability to troubleshoot and resolve issues to ensure guest satisfaction.
- Computer proficiency to be able to use software designed for work orders and the preventive maintenance system.
