Managed Account Coordinator - 1st Shift - FedEx Corporation

At FedEx Logistics, you will find everything you would expect of a people-first, global industry leader. FedEx offer a chance at a long, rewarding career within one of the World’s Top Companies. From benefits to special training to advancement opportunities, our offering is deep and wide to match our commitment to your career aspirations. Employee compensation and rewards are structured to acknowledge individual effort, stimulate new ideas, encourage outstanding performance, and promote teamwork. FedEx Offers an attractive and comprehensive package of pay benefits and quality of Work/Life programs.

Salary Increases: Salary increase based on individual performance.

Tuition Assistance: Subsidy for continuous learning and education

Paid Time Off: Vacation, holiday, sick leave

Health Care Program: Medical coverage and dental coverage

Additional Benefits: Life, Disability (short/long term)

401(k) Program: Financial security in retirement

Reduced Shipping Rate: Exclusive discounts for personal shipping

LifeCare and LifeMart Benefits: Discount programs (e.g., cars, restaurants, movies, daycare, pet care and more)

To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).

Facilitate entry processing, as well as pre- and post-arrival exception resolution.

Prepare, analyze, and/or submit documentation to CBP and PGAs.

Develop and maintain a strong relationship with customer's front-line personnel.

Support Account Administrators with account management activities (exception logs, special spreadsheets).

Perform root cause analysis as directed by the account administrator.

Research and resolve customer billing issues.

Coordinate post-entry activities on the customer's behalf.

Manage the entry verification process.

Sort and assign department workload.

Access clients systems (external systems) as necessary.

Correspond with business partners in various mediums to include written, phone or e-mail.

Produce operational trend reports.

Keep business partners apprised of the exception process.

Pre-alerts: receive and respond as needed per customer SOP.

Maintain general knowledge of FedEx products and services

Performs other duties as assigned.

Paid training is provided.

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Required: MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Interact with customers, internal staff/departments and management of all levels. Excellent communication skills, verbal and written.

Preferred Qualifications: Shift: Monday through Friday 8am – 4:30pm.This role will be hybrid, w/ some work from home time and some in office work, dependent on company policy, more in office work to come later.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salaryinformation represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law.An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $15.00-23.12

Additional Details: 

FedEx Logistics provides freight forwarding as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

Equal Employment Opportunity: As a federal government contractor, we are committed to employing and promoting qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans). Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.