Management Analyst - Veterans Affairs, Veterans Health Administration

Summary This position is in the Administrative Section of Surgical Service, CTVHCS, in Temple, TX. The Management Analyst is responsible for assisting with and directing the workload of surgical subspecialty clinic subordinate staff, including Medical Support Assistants assigned to the surgical specialty clinics. The position is intended to be a resource for advice and assistance to Surgical Service personnel, working closely with the AO, Section Chiefs, and Associate Chief of Staff Surgical Service. Responsibilities Major duties include, but not limited to: Functions independently to resolve issues associated with clinical and non-clinical administration and patient related issues. Provide senior leadership by recommending ways to improve effectiveness and efficiency of work operations in Surgical Service. Will collect, consolidate, analyze, verify and use statistical data to assist all surgical specialty clinics solve and proactively circumvent clinical access problems. Analyzes the Clinical Utilization Statistical Standardization (CUSS) report to ensure providers are utilizing clinic slots to maximize capacity. Assist the Patient Aligned Care Team (PACT) member within the specialty clinic and oversee the timely management of consults emanating to the clinics. Directs the workflow of medical support assistants assigned within Surgical Service. Populates the On-going Provider's Professional Evaluation (OPPE) form with workload and clinical utilization data for credentialing Surgical Service providers. Data include the number of surgeries performed per specialty, number of visits, encounters and unique patients, number of operating room cases and a variety of other statistical data generated in VistA and Data Mart. In the performance of duties, a working knowledge of the following is required: Computerized Patients Record System (CPRS); VistA, word processing; spread sheet presentation; database, instant messaging and e-mail software programs/applications, the Enterprise Equipment Requests (EER) VHA-wide equipment request portal, VISN 17 Portal for requesting service contracts and VA Financial Management System (FMS) for submitting SF 2237 forms and VA Time and Attendance System (VATAS). Monitors clinical statistical reporting and the guidelines being utilized and provides professional and technical advice as necessary. Performs on-site visits to ensure the accuracy and method of data being reported. Also uses the evaluation of the compiled data to develop recommendations for changing policies and/or procedures in order to improve the quality of patient care for surgical specialty clinics. Develops and establishes procedures for report submission for clinic personnel in coordination with the Systems Redesign Coordinator. Recommends changes to internal procedures for collecting and reporting data to improve quality and timeliness of data and patient care. Develops and conducts comparative statistical studies for analysis of access improvement trends. Receives, collects and provides a variety of non-routine statistical reports from internal and external organizations and higher headquarters. Performs data analysis, which involves inquiries and studies of ancillary data and providing consolidated data on quarterly and annual reports required at the end of each fiscal year. Develops, prepares and disseminates written and verbal responses to activities within and outside CTVHCS on questions concerning workload statistics upon direction. Maintains continuous contact with surgical specialty clinics to resolve statistical data issues that impact data quality and accuracy of data collected. Makes recommendations and develops means for resolving discrepancies. Establishes suspense dates and criteria for length of time required for various data reporting processes and recommends revisions to refine production rates. Responsible for completing monthly, quarterly, fiscal year and annual medical center statistical reports for inpatient and outpatient visits. Uses the computer and appropriate software to prepare a variety of statistical reports that include charts, graphs, tables, and relative value unit (RVU) spreadsheets. Maintain databases and automated reporting information in computer programs. Develops and disseminates changes in data collection forms, analyzes statistical data and prepares memos and narrative reports to reporting organizations. Work Schedule: Monday - Friday; 7:30am - 4:00pm or 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Management Analyst/PD075200 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/07/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Coordinate activities, resolve conflicts, conduct studies, prepare staff reports, deliver briefings to functional managers and to professionally represent the organization at meetings. Apply pertinent laws, regulations, policies and precedents which affect the outcome of patient care and related support sources in all clinical and non-clinical administrative activities. Execute advanced office automation functions such word processing, creating and entering data into spreadsheets or databases, retrieving data from specified electronic records, and transmitting and receiving electronic documents. Identify, bargain, and resolve issues or problems of a procedural or factual nature. Using qualitative and quantitative analytical techniques such as: literature search; work measurement; task analysis and job structuring; productivity charting; organization design; development and administration of questionnaires. Use of automated data processing applications (i.e. Office Automation products, VistA, CPRS, and GUI) utilized within the hospital in order to: enter requests for computer access codes; troubleshoot basic software and hardware problems; serve as liaison with Medical Center's IT department; basic troubleshooting skills required to identify and correct basic software and hardware problems. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must possess master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree, or LL.B. or J.D., if related. (TRANSCRIPT REQUIRED). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond ???????master's or equivalent graduate degree. You will be rated on the following Competencies for this position: Administration and Management Audit Reporting Interpersonal Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.