Management Analyst - Veterans Benefits Administration

Summary This position is within the Office of Strategic Support and Initiatives (OSSI) Office of the Under Secretary for Benefits (OUSB), Veterans Benefits Administration (VBA). The Office of Strategic Support and Initiatives is a leadership-oriented strategic advisor, SME partner, and connector. The office provides strategic visioning, alignment, and planning advice; strategic and operational planning guidance; and risk management and coordination across Lines of Business. Responsibilities Specific duties include: Analyzes and evaluates, on a quantitative and qualitative basis, the effectiveness of programs or operations in meeting established goals for both short-and long-range objectives. Establishes and maintains control on sensitive and confidential matters including contracts, labor relations, and other VBA matters. Develops procedures and systems for establishing, operating, tracking, assessing, and reporting on the effectiveness of internal processes and functions. Develops modifications and revisions to policy guidance, ad hoc responses, reports, and other documents to improve the effectiveness and efficiency of VBA processes. Participates with business lines and staff offices in the design and development of changes necessary to resolve issues. Contributes to the development of VBA improvement initiatives. Makes recommendations on issues impacting VBA programs. Prepares and reviews responses for OSSI leadership review and approval. Ensures proposed responses are timely, clearly address the issue(s), and are consistent with existing VBA policy and federal statutes impacting the Department's ability to efficiently carry out agency goals and programs. Coordinates responses and reports to include the feedback of appropriate OSSI and Department staff or other outside stakeholders. Participates with OSSI leaders and staff in discussions that require follow-up actions to resolve. Furnishes technical advice on proposed policies and procedural changes to staff officials, VA program offices, and other government agencies regarding VBA benefits and services. Performs necessary research and contacts key officials internal to VBA to clarify, request, collect, and analyze needed data and information. Determines the impact of proposals and makes appropriate recommendations. Follows up on issues as necessary to ensure that appropriate action is implemented timely. Reviews correspondence for technical compliance with management and department principles and policies. Coordinates and prepares presentations for the OSSI leadership staff. Develops and updates organization programs and procedures. Performs quality management analysis activities which are designed to improve the quality of processes, work products, customer service, and/or other business procedures. Develops plans and programs for achieving and maintaining total quality transaction processing and customer service. Assists with coordinating the OSSI leadership and organizational calendars, availability for meetings, conferences, and other activities including coordination and preparations for presentations for the OSSI leadership team. Reviews, analyzes, tracks, and prioritizes projects initiated and supported by OSSI involving VBA. Identifies, tracks, and summarizes recommendations and reports having a direct impact on agency program activities. Provides notification and updates to VBA organizational elements impacted by a project. Develops agenda and conducts briefings on specific issues regarding these recommendations and reports. Attends briefings and meetings as required to include meetings with project teams focused on sensitive matters including labor practices and negotiations and their impacts within OSSI-led initiatives. Responsible for distributing project updates to OSSI and OUSB leadership, VBA staff, and other interested parties. Participates in programs, work groups, and task forces to ensure that quality provisions are planned, developed, and implemented to identify, prevent, and correct unsatisfactory conditions and 17.Initiates and supports special studies and analyses of a variety of administrative activities and functions within OSSI. Analyzes program areas, evaluates effectiveness, and determines compliance with Department procedures and regulations. Maintains an effective working relationship with VBA's OUSB, VACO-level Offices, business lines, and representatives of other departments and staff offices. Makes necessary contacts with regional offices and service organizations. Coordinates with the appropriate individuals and/or program office to initiate and implement processes and procedures. Acts as a resource to officials within VBA on programs and projects under OSSI leadership oversight. Serves as a liaison and facilitator to ensure appropriate action is taken to bring resolution to each issue. Serves as primary contact for OSSI regarding various projects as needed. Provides advice and assistance to a full range of inquiries concerning data, information, and updates on the programs and projects of OSSI. Promotion Potential: None Work Schedule: Full time, Monday through Friday, 8:30am - 5pm Compressed/Flexible: At the discretion of the agency Telework: Yes Virtual: This is not a virtual position. Position Description/PD#: Management Analyst; 41485-0 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/07/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees, former Federal employees applying for reinstatement, or a current federal employee applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment must meet time in grade requirements. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. NOTE: This does not apply to Non-Federal Applicants, or applicants applying for consideration under Non-Competitive Authority (i.e.... "30% or more Disability", VRA, and/or Schedule A). To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade. For a GS-13 position you must have served 52 weeks at the GS-12 level. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-13 Grade Level: Specialized Experience: Experience preparing and reviewing responses, analyzing, and evaluating programs and operations in meeting established goals. Experience performing quality analysis, developing procedures and systems for establishing, operating, tracking, assessing, and reporting the effectiveness of processes and functions. Experience preparing presentations and performing quality management designed to improve work products, customer service and business procedures. Experience analyzing and tracking projects, distributing updates, evaluating results and summarizing recommendations, participating in work groups and task forces, and aiding studies. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is sedentary. Some work may require walking and standing in conjunction with attending meetings and conferences. Work may require carrying light items such as papers, books, or small parts. The work does not require any special physical effort. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education . Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Click here for more information about ICTAP and CTAP eligibility. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), https://www.va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf