Manager – Flight Ops Quality Control and Data Analytics - United Airlines

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Key Responsibilities:

The Manager of Flight Standards Quality Control plays a critical role in maintaining and enhancing the quality of pilot training and standards at United Airlines. This position is dedicated to ensuring that all training processes, materials, guidance, and tools are fully compliant with both company policies and regulatory requirements. With a strong emphasis on project management and data analytics, the role involves monitoring and analyzing quality metrics, driving continuous improvement initiatives, and collaborating with cross-functional teams. The Manager utilizes tools such as Power BI and MS Project to facilitate data-driven decision-making and uphold the highest standards in pilot training.

• Lead and manage projects within the Flight Operations Quality Control department, ensuring timely completion and alignment with strategic objectives through the use of tools like MS Project
• Coordinate and oversee quality control observations for training staff, ensuring strict adherence to both internal and external standards
• Supervise the administration of processes designed to ensure calibration and continuous development of QC Observers, ensuring consistent and accurate quality assessments, completion of remediation, and associated QC recordkeeping across all training programs
• Utilize data analytics tools (ex. Power BI, Spotfire, Palantir Foundry, etc.) to collect, analyze, and report on key quality metrics, driving insights that support continuous improvement initiatives
• Foster and maintain strong relationships with instructors, evaluators, and other stakeholders to ensure effective communication and alignment on quality standards
• Develop and deliver/present high-quality presentations and program management artifacts for routine use both within the team and to senior Flight Operations leadership

This job will be posted until October 20, 2024.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience
• 5+ years of related experience
• At least 1 year of experience in a leadership role, or equivalent experience managing projects, teams, or processes
• Knowledge in airline operations, cross-functional communication and coordination skills
• Management and problem solving skills
• Effective communication and interpersonal skills
• Excellent project management and organizational skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

What will help you propel from the pack (Preferred Qualifications):

• Master's degree or 6 years of relevant work experience
• Aviation-related, project/process, quality management, data analytics, or a related field
• 2+ years of aviation, quality, or project management
• Past experience deck building and presenting analytical data to senior management
• Flight training, flight operations, project management, quality control
• Proficiency in MS Project or other project management platform
• Technical proficiency in data analytics 

The salary for this position is $ 114,750.00 to $168,300, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule. Bonus Eligible: Yes
At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.