Manager, Care Management (RN) - Fidelis Care

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Candidates need to reside in one of the 5 boroughs, Westchester, Nassau or Suffolk.

Position Purpose: Manages the LTSS Nurses team to develop and assess high quality, cost-effective healthcare outcomes. Manages escalations and intake issues related to members or providers.

• Oversees and reviews intake required documentation to maintain compliance with federal and state regulations and contractual agreements
• Contributes to the development and implementation of policies and procedures within the Intake team based on regulatory requirements and industry standards
• May direct the daily activities of Intake staff including reviewing and approving the caseloads based on state requirements, Intake staff experience, and member needs
• Manages processes for escalation and/or complex cases, and provides guidance to team members to address member needs
• May manage or coordinate resolutions of member escalations and/or complaints and assists in audits and evaluations related to care programs and member concerns
• Contributes to the development, implementation, and oversight of intake programs to facilitate the use of appropriate services and resources
• May perform telephonic, digital, home and/or other site outreach to assess member needs and collaborate with resources
• Sets goals and objectives for Intake team and oversees intake data and reporting metrics to achieve quality and cost-effective healthcare results and works with senior leadership, as required
• Monitors audits within Intake to ensure compliance with regulatory requirements for federal, state, and National Committee for Quality Assurance (NCQA) standards, as required
• Provides feedback to intake team to improve member and provider experience and high-quality care
• Educates and provides resources for intake team on key initiatives and member outreach to facilitate on-going communication between intake team, members, and providers
• Assists intake senior leadership with onboarding, hiring, and training intake team members
• Leads and champions change within scope of responsibility
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires Graduate from an Accredited School or Nursing or a Bachelor's degree and 5+ years of related experience. Master's degree preferred.

License/Certification:

• RN - Registered Nurse - State Licensure and/or Compact State Licensure required

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.