Manager - Claim Intake Department - American International Group

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

As Claim Intake Department (CID) Manager, you will be responsible for managing a staff of Claim Intake Assistants, Segmentation Technicians and Segmentation Specialist as well as reviewing and assigning the daily new claims to the CID technicians and supporting the Frist Notice of Loss and claim creation process in CID.  You will lean on your proven leadership skills to manage and train a staff with no prior insurance experience and to develop the staff into AIG’s next generation of claims adjusters, underwriters, operations specialist, etc.  

• Provide weekly or frequency updates of incoming volume
• Maintain trial and mediation log
• Serve as liaison with Shared Service/Accenture for case creates
• Manage the Segmentation Specialists who will assist with the handling of the Punitive Wrap (PW) files
• Manage a pending of Excess and PW files
• Assign on-going active noticed only files to the Segmentation Specialists based on referral from the managers
• Provide feedback on goals and objectives
• Closely follow departmental guidelines and industry knowledge to ensure that the case is established for the correct line of business, and ensure data entry accuracy, including loss types, proper major class code selection, trend codes, etc.
• Train and support the Segmentation Technicians with the management and investigation of their claim files

What you will need to succeed

• Advanced working knowledge in investigating General insurance claims
• An understanding of local customs, insurance markets and a strong knowledge of fraud and recovery legislation is desired
• Proven ability to work with tight timelines when necessary
• Commitment to data and analytics including an ability to analyze complex data sets to assess trends and identify opportunities to drive improved results
• An excellent communicator with a strong collaborative mindset and ability to build strong networks with the different claims units, underwriting, IT and external stakeholders and a proven track record of delivering outstanding results
• Ability to leverage technology and analytics to achieve goals
• 8+ years of relevant experience in claims and/or an insurance company (i.e., strong knowledge of the legal and claims process, as well as the different jurisdiction/venue constraints/impacts)
• Proven experience as a leader of diverse teams
• Knowledge of reinsurance including underwriting, claims, accounting, finance and associated process, controls and systems.
• Strong technical skills in Microsoft Excel, Power Point and Word (Access a plus).

Ready to make a bigger impact? We look forward to reviewing your application.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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AIG Claims, Inc.