Manager - Convention Services - Wynn Las Vegas
Las Vegas, NV
About the Job
- Act as the primary group contact and event facilitator for the program planner after receipt of signed contract with a focus for groups primarily but not limited to 500+ on peak.
- Act as the primary source of information regarding the event for hotel operations.
- Review hotel facilities and services with clients.
- Management of the group billing process including initial setup, collection of advance deposits, review of posted charged upon close out through to settlement of balance.
- Work in tandem with the Hotel Credit Department to collect credit applications (when applicable), estimate group charges, and collect required deposits.
- Monitor group progress on room pick up and manage the group room block by adding and/or cutting rooms according to needs.
- Manage the group cutoff for reservations and communicate deadlines to program contact.
- Organize initial room reservations and communicate ongoing group changes through group departure.
- Plan and coordination of group pre-planning visits.
- Create and Distribute Meeting Event Orders to communicate group requirements for meeting space events.
- Order technical requirements for the meeting space.
- Coordinate with various hotel partners for group needs such as meeting space internet, telecommunications setup and business center equipment, shipping and handling.
- Facilitate with vendors proper safety and security protocol for onsite operations.
- Work in conjunction with Meeting Concierge to facilitate on site group requests and changes in the meeting space.
- Coordinate group needs throughout the hotel by acting as the liaison to facilitate operational requirements such as:
- Group arrivals/departures for luggage assistant
- Group room drops
- Group check in or VIP pre-keys
- Arrange reservations for Restaurant, Show, Spa/Salon, Golf, Cabana, etc.
- Communication of large group movements anticipated to affect hotel operations
- Create and Distribute Group Resume which will outline all operational aspects of the group to hotel department heads for all affected areas.
- Oversee group VIP experience throughout their stay including:
- Meet & greet on arrival experience
- Advancement of VIP guestrooms
- Hotel reservations throughout their stay
- Continue building relationships throughout the year by assisting with off-program requests such as hotel friendly rates, reservations, etc.
- Assumes other duties and responsibilities as requested by the Assistant Directors of Convention Services and the Executive Director of Convention Services.
Problem solving skills, good communication skills, ability to multi-task, and adhere to strict timelines in the completion of work. The ability to work with internal and external clients. Experience with Delphi, Opera and Passkey preferred.
EDUCATION: Degree in Hotel Management, Marketing or Business Administration preferred
EXPERIENCE: 2-4 years as a Convention Services Manager at a major hotel convention.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.