Manager Corporate Communications - CITGO Petroleum Corporation

CITGO PETROLEUM CORPORATION

CITGO Petroleum Corporation is a recognized leader in the refining industry and operates under the well-known CITGO brand. CITGO owns and operates three refineries located in Lake Charles, LA.; Lemont, IL.; and Corpus Christi, TX, and wholly and/or jointly owns 38 active terminals, six pipelines and three lubricants blending and packaging plants. With approximately 3,300 employees and a combined crude capacity of approximately 807,000 barrels-per-day (bpd), positions CITGO as one of the best-branded supplier companies in the industry.

At CITGO our people are our most important resource. Our core values are Safety, Integrity, Respect, Accountability, and Care.

Job Summary

The Manager, Corporate Communications is responsible for developing, implementing and coordinating comprehensive, integrated corporate communications strategies with the goal of establishing and maintaining a favorable image and reputation for CITGO Petroleum Corporation among internal and external stakeholders and audiences. The Manager will supervise a team with responsibility for designing and implementing corporate communications projects, comprehensive, proactive media relation strategies and social media strategies. The Manager will provide strategic communications advice and counsel to management, partner across business units and departments and work with external agencies, consultants and vendors to drive proactive and reactive communications initiatives. The Manager will serve as a corporate media spokesperson.

Minimum Qualifications

• College Degree (Bachelor's Level)
• Bachelor's degree in Communications, Marketing, Journalism, International Relations, or Business preferred.
• Ability to communicate effectively with Senior Management.
• Minimum of 12 years of experience in corporate and media communications.
• Personnel management experience.
• Excellent writing/editing and verbal communication skills
• A strong track record as an implementer who thrives on managing a variety of key initiatives concurrently
• High energy, maturity, and leadership with the ability to serve as a unifying force and to position communications discussions at both the strategic and tactical levels
• Spanish preferred, but not required
• Position requires at least 30pc of travel time.

Job Duties

• Communications Plans, Message Development/Implementation and Content Management: Leads the development and implementation of comprehensive strategic communications plans in support of CITGO and brand (light oils and lubricants) priorities, with the goal of establishing, advancing and maintaining a favorable corporate and brand image and reputation with target audiences, including employees, investors, public officials, opinion leaders, customers (CITGO Marketers and Retailers), consumers and media. Oversees, develops and implements integrated communications campaigns and strategies on corporate priorities and brand content for integrated consumer marketing campaigns and vehicles. Manages internal and external resources to create compelling internal/external multi-media (advertising, PR, social) campaigns that produce the most reach and frequency within the assigned budget.
• Writes, edits and/or approves, disseminates and coordinates messaging on issues or programs for use by all communications representatives in the company, including talking points, FAQs, statements, news releases, blog posts, letters, alerts, financial/performance reports, and other documents. Responsible for ensuring key corporate message points are being disseminated clearly and consistently, in a manner that resonates with key audiences. May conduct pre- and post- research to test messaging and its effectiveness. Collaborates and coordinates with the Marketing/Brand team to ensure alignment and create synergies across all media platforms. Ensures content is accurate and refreshed across all CITGO social media platforms, and CITGO Connect (Intranet/Sharepoint) and www.citgo.com, at all times.
• Media Relations: Works with CITGO Business Units and PR agency to develop annual editorial calendar and manages its execution. Supervises the media relations, digital and social media position, guiding the development of creative, compelling press releases/news stories and related digital content for distribution across paid, earned, shared and owned media. Reviews and edits all internal and external stories for publication in external media and internal communication tools. Responsible for coordinating all press conferences and ensuring accuracy of all speeches from CITGO executives. Serves as the primary contact and spokesman for local, state and national news media inquiries on company activities and events and develops editor/reporter contacts in order to maintain relationships with key media.
• Management of Internal Communications as Primary Audience: Works with CITGO business units to plan, develop, prioritize and implement messaging to employees in an organized manner, using appropriate vehicles (internal digital news such as Houston News, CITGO Today, CITGO Connect (intranet/sharepoint), screensaver and/or video monitors, or other traditional medium such as posters, banners, brochures) to ensure communication is received and not lost through the clutter. To that end, Manager works to develop and maintain a communications calendar.

Job Duties II

• Issues and Crisis Management: Anticipates and manages issues and threats to the reputation of CITGO and the reputation of the CITGO brand through retail related issues, proactively prepares for potential issues, and responds quickly to unforeseen issues, in coordination with multiple departments and internal stakeholders. If necessary, quickly organizes, manages and leads cross-functional teams. Based on the magnitude of the issue, implements and facilitates use of the company's Crisis Management Plan (refineries, terminals and retail). Maintains and updates the Crisis Management Plan for refinery response. Participates in and contributes to crisis communications planning, including crisis management training, coordination with business continuity, and the development and implementation of crisis simulation exercises for senior leadership team and related subject matter experts.
• Staff and Budget Management: Supervises the daily activities of staff to ensure workloads are distributed appropriately. Manages relationship with external vendors such as public relations firms, videographers and photographers, to ensure projects meet the specified objectives and timeline. Manages internal and external resources to ensure all projects are completed on time. Responsible for development of employees as well as coaching and completing performance reviews. Responsible for managing all cost centers related to corporate communications activities.

Job duties displayed above are not all-inclusive, site-specific responsibilities may be assigned.

Here are the incentives we offer:

• Remote Work options available for eligible positions
• Options are department and/or location specific
• 9/80 Work Schedule Option (where applicable)
• Annual Vacation Incentive (40-120 hours of additional pay) for Eligible Employees
• Paid Vacation Time
• Company-Paid Holidays
• Caregiver Leave
• Excellent 401(k) Match
• Pension Plan
• Company-Paid Sick Leave and Long-Term Disability
• Medical, Dental, & Vision Plans; FSA and HSA options
• Company-Paid Life Insurance for Active Employees
• Healthy Rewards Program
• Service Awards Program
• Educational Assistance Plan
• Dependent Children Scholarships
• Reimbursement for Gym Membership
• Employee Discount Programs
• On-site Health Clinic (select locations)
• On-site Cafeteria (select locations)
• On-site Credit Union and ATM (Corporate office only)
• On-site Fitness Center (select locations)

PLEASE NOTE ALL JOBS DO NOT QUALIFY FOR ALL PERKS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID - 656