Manager, Digital Product & User Experience - MDVIP LLC

Come join an innovative leader in the healthcare industry! MDVIP, based in Boca Raton, FL is seeking a Manager, Digital Product & User Experience who will lead the design, strategy, and execution of user-centered digital products across public websites, e-commerce, authenticated portals, and mobile applications for MDVIP. This role combines deep user experience expertise with product management capabilities, aligning digital product development with business goals and customer needs. Working closely with cross-functional teams, including product, engineering, architecture and marketing, the Manager of Digital Product & User Experience will drive product roadmaps, develop design systems, conduct user research, and implement data-driven enhancements to ensure seamless and engaging user interactions.

Who is MDVIP? Since opening the first affiliated practice in 2000, the MDVIP membership-based personalized healthcare program now empowers nearly 400,000 people to reach their health and wellness goals through in-depth knowledge, expertise, and one-on-one coaching with over 1,200 of the finest primary care doctors in America. MDVIP-affiliated doctors provide the highest level of personalized health care through consultations, comprehensive screenings, and advanced testing coupled with a wellness plan devised to help manage acute and/or chronic medical needs. MDVIP-affiliated doctors utilize the latest healthcare technologies in order to advance the delivery of primary care and improve health outcomes in America.

MDVIP has consistently been recognized as a Great Place to Work® employer since 2018, (Greatplacetowork.com/certified-company/MDVIP) and was named by Fortune and Great Place to Work® as one of  the 2023 Best Workplaces in Healthcare^™ . 

Product Management:

1. Roadmap Development and Prioritization: Defines, prioritizes, and manages product roadmaps across digital platforms, balancing business needs, user insights, and technical feasibility.
2. Stakeholder Collaboration: Partners with marketing, business, and technology teams to align product goals with business objectives, translating strategic requirements into actionable development plans.
3. Data-Driven Product Enhancements: Leverages analytics and user feedback to guide the evolution of digital products, tracking key metrics and iterating based on performance insights.

User Experience Design:

1. User-Centered Design Research: Conducts qualitative and quantitative user research to identify pain points and opportunities, incorporating findings into product design and development.
2. Prototyping and Testing: Develops wireframes, prototypes, and high-fidelity designs, leading usability testing to assess effectiveness and refine designs for maximum impact.
3. Design System Leadership: Builds and maintains a scalable design system that promotes consistency across all digital products, ensuring alignment with brand guidelines and accessibility standards (e.g., WCAG compliance).
4. Usability and Accessibility Enhancements: Implements inclusive design principles and ADA-compliant practices, ensuring accessible, high-quality experiences for all users.

Product Launch and Optimization:

1. Feature Rollouts and Feedback Loops: Oversees feature launches, coordinating with development and customer support to ensure smooth deployment, tracking post-launch performance, and implementing iterative improvements.
2. Continuous Learning and Innovation: Keeps current with industry trends, emerging technologies, and design methodologies, applying relevant advancements to enhance the digital product and user experience landscape.

This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Bachelor’s degree from four-year college or university in the study of Product Management, HCI, Graphic Design, or related field, or an equivalent combination of education and experience where two years related experience equals one year of schooling.

• Minimum of 7 in digital product management and UX/UI design, with a focus on consumer-facing web or mobile applications; experience within healthcare or consumer subscription-based services is preferred.
• Must possess a strong understanding of user-centered design principles, product lifecycle.
• Certifications in UX/UI (e.g., NN/g UX Certification, Google UX Design) or Product Management (e.g., Pragmatic Institute, Product School) are highly valued.

Must demonstrate proficiency in the following:

• Design and Product Tools: Figma, Adobe Creative Suite, Sketch for design; JIRA, Confluence, Trello for product and project management.
• Data and Analytics Tools: Experience with Google Analytics, Hotjar, or similar tools for tracking and interpreting user behavior and engagement.
• Prototyping: Proficiency with tools like InVision, Axure, or other prototyping platforms to create and iterate on design concepts.