Manager/Director Operations - Kelaca

Kelaca is looking for a Manager/Director Operations for our client partner in Raleigh, NC. We are looking for an experienced Operations Leader to help drive strategic initiatives in their Services Operations Organization. This role requires a strategic, adaptable leader who can implement innovative solutions and processes to their global Professional Services business.

This role includes leading and transforming our Resource Management function, working closely across geographies and organizations to help resource diverse Customer engagements, ensure accurate, skills-based strategic workforce planning and improve overall process using modern PSA tooling.

This role will also be responsible for general Professional Services Operations functions, centering around driving change and adapting operational processes in response to shifting business needs. The ideal candidate is well-versed in the Professional Services value stream and has a strong appetite for continuous improvement.

Key Responsibilities:

• Supports the development and execution of the Professional Services strategy, including but not limited to the Resource Management function.
• Develops, deploys and monitors all Global Resourcing Processes, including the use of PSA and surrounding processes.
• Acts as trusted advisor and leader to the Resource Management team.
• Collaborates with People Managers, Geographies, Practices, Project Management and Sales to understand near-term and strategic resourcing demand.
• Drives and supports mature capacity and demand planning to achieve optimal use of resources.
• Monitors balance of Consulting Services Partner usage and internal staff usage to ensure staffing is supporting our Partner strategy.
• Drives utilization by negotiating project schedules, collaborating with project members, and using other creative staffing techniques.
• Researches and applies industry trends and best practices to Resource Management.
• Continuously refines and enhances operational processes to meet new challenges and opportunities.

Skills and Experience:

• 5(+) years in a Professional Services, Operations or Customer Success leadership role
• Understanding of both tactical and strategic Resource Management processes
• Forward thinking with ability to problem solve and innovate using industry trends and new technologies
• Experience with NetSuite OpenAir and Salesforce is highly preferred.
• Professional team player with strong leadership, communication and interpersonal skills
• Experience in successfully navigating and leading in complex, matrixed organizations
• Proven track record of adaptability in dynamic environments
• Demonstrated ability to inspire, engage, and motivate diverse teams

NO THIRD PARTIES.

Job Type: Full-time

Hours of Work in Office: Monday-Friday; 8am-6pm M-Th, 8am-12pm F

FLSA Exemption Status: Exempt

Apply to Kelaca today so we can schedule a conversation with you to further discuss this exciting opportunity.

Kelaca is an Equal Opportunity Employer and does not discriminate in employment based on: age, disability, national origin, race, color, religion, protected veteran status, genetic information, gender, sex, gender identity, sexual orientation, pregnancy, or other non-merit factor.