Manager Mortgage Loan Consultants - 744000022368985 - Ent Credit Union
Colorado Springs, CO
About the Job
Company Description
Ent Credit Union exists to improve the financial quality of life of the people
we serve. This mission drives us every day, but we are more than our
mission. We're also individuals using our unique abilities to make our
organization, and the communities we serve, better than they were
yesterday. We're a not-for-profit that puts people above profits and
actively invests in our community. Our rapidly growing team is expanding our
reach to serve more people throughout Colorado. To spread our mission far and
wide, we need people like you. If you're interested in a paycheck with a
purpose, apply with us today. Our people make the difference, and we truly
believe you are our greatest asset.
Job Description
The Manager of Mortgage Loan Consultants plays a crucial role in advancing the
Mortgage team's mission to deliver an exceptional, best-in-class mortgage
experience. This position focuses on collaborating with our mortgage loan
consultant staff, as well as current and prospective members, to help them
identify and secure mortgage solutions that align with their financial
goals, including homeownership. Additionally, the manager is responsible
for coordinating the origination and processing of compliant files for
conventional, FHA, and VA loans, ensuring that we meet our annual
mortgage volume targets while enhancing the overall financial quality of life
f
Essential Functions
Manage the mortgage loan consultant staff to provide training, direction,
standards and evaluations. Coaches and leads staff in loan origination, loan
processing and the highest service quality levels.
Work cross functionally for better delivery of front and back-end mortgage
processes. Participate in mortgage teams for processing, underwriting,
QC, compliance and P&P updates. Originate employee and high profile member
mortgage loans. Work cross functionally for better delivery of back end
mortgage process.
Oversee the meeting of goals and operation of the mortgage loan consultant
team.
Monitor weekly and monthly mortgage loan consultant production reports and
ensure all compliance. Daily oversight of the pipeline, web, phone and
face-to-face applications. Phone call quality monitoring. Uncover training
needs through file revies.
Resolves difficult member issues regarding the processing of their loan
application to include working with other departments.
Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and
procedures, and regulations pertaining to the Bank Secrecy Act.
Qualifications
Minimum Formal Qualifications for this Position
Bachelor's Degree in Business Administration, Finance, Communications,
or related field of study.
7+ years' experience in mortgage lending
3+ years' management or supervisory experience required required
2+ years' experience in mortgage processing Preferred
2+ years' in mortgage or lending retail sales Preferred
Each year of relevant work experience may be exchanged for a year in a
relevant degree program or vice versa. For example, a requirement of a
bachelor's degree in accounting and 2+ years of account experience could
be substituted for a high school diploma and 6 years of relevant accounting
work experience or a master's degree in accounting and 0 years of work
experien
Technical or Specialized Knowledge/Skills:
Strong sales and mortgage loan product and underwriting requirements
experience.
Excellent interpersonal and communication skills.
Must be able to handle multiple projects at a time.
Comprehension of mortgage lending compliance regulations, conventional,
FHA and VA experience for structuring loan programs.
Extensive experience with FNMA DU automated underwriting system.
Advanced communication, relations, and coaching skills.
Must be skilled in developing educational materials and programs for members
and staff.
Proficient with the Microsoft Office Suite of products (Word/Excel/Outlook).
Certification Required:
Colorado Driver's License with an acceptable driving record. required
Able to obtain and maintain NMLS registration in good standing. required
Environmental, Physical and Psychological Requirements
Standing - Occasionally
Walking - Occasionally
Sitting - Frequently
Lifting - Rarely (40 Lbs)
Carrying - Rarely
Pushing - Rarely
Pulling - Rarely
Balancing - Rarely
Stooping - Rarely
Kneeling - Rarely
Crouching - Rarely
Crawling - Rarely
Reaching - Occasionally
Handling - Occasionally
Grasping - Occasionally
Feeling - Occasionally
Talking - Frequently
Hearing - Frequently
Repetitive Motions - Frequently
Eye/Hand/Foot Coordination - Occasionally
Ent Credit Union exists to improve the financial quality of life of the people
we serve. This mission drives us every day, but we are more than our
mission. We're also individuals using our unique abilities to make our
organization, and the communities we serve, better than they were
yesterday. We're a not-for-profit that puts people above profits and
actively invests in our community. Our rapidly growing team is expanding our
reach to serve more people throughout Colorado. To spread our mission far and
wide, we need people like you. If you're interested in a paycheck with a
purpose, apply with us today. Our people make the difference, and we truly
believe you are our greatest asset.
Job Description
The Manager of Mortgage Loan Consultants plays a crucial role in advancing the
Mortgage team's mission to deliver an exceptional, best-in-class mortgage
experience. This position focuses on collaborating with our mortgage loan
consultant staff, as well as current and prospective members, to help them
identify and secure mortgage solutions that align with their financial
goals, including homeownership. Additionally, the manager is responsible
for coordinating the origination and processing of compliant files for
conventional, FHA, and VA loans, ensuring that we meet our annual
mortgage volume targets while enhancing the overall financial quality of life
f
Essential Functions
Manage the mortgage loan consultant staff to provide training, direction,
standards and evaluations. Coaches and leads staff in loan origination, loan
processing and the highest service quality levels.
Work cross functionally for better delivery of front and back-end mortgage
processes. Participate in mortgage teams for processing, underwriting,
QC, compliance and P&P updates. Originate employee and high profile member
mortgage loans. Work cross functionally for better delivery of back end
mortgage process.
Oversee the meeting of goals and operation of the mortgage loan consultant
team.
Monitor weekly and monthly mortgage loan consultant production reports and
ensure all compliance. Daily oversight of the pipeline, web, phone and
face-to-face applications. Phone call quality monitoring. Uncover training
needs through file revies.
Resolves difficult member issues regarding the processing of their loan
application to include working with other departments.
Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and
procedures, and regulations pertaining to the Bank Secrecy Act.
Qualifications
Minimum Formal Qualifications for this Position
Bachelor's Degree in Business Administration, Finance, Communications,
or related field of study.
7+ years' experience in mortgage lending
3+ years' management or supervisory experience required required
2+ years' experience in mortgage processing Preferred
2+ years' in mortgage or lending retail sales Preferred
Each year of relevant work experience may be exchanged for a year in a
relevant degree program or vice versa. For example, a requirement of a
bachelor's degree in accounting and 2+ years of account experience could
be substituted for a high school diploma and 6 years of relevant accounting
work experience or a master's degree in accounting and 0 years of work
experien
Technical or Specialized Knowledge/Skills:
Strong sales and mortgage loan product and underwriting requirements
experience.
Excellent interpersonal and communication skills.
Must be able to handle multiple projects at a time.
Comprehension of mortgage lending compliance regulations, conventional,
FHA and VA experience for structuring loan programs.
Extensive experience with FNMA DU automated underwriting system.
Advanced communication, relations, and coaching skills.
Must be skilled in developing educational materials and programs for members
and staff.
Proficient with the Microsoft Office Suite of products (Word/Excel/Outlook).
Certification Required:
Colorado Driver's License with an acceptable driving record. required
Able to obtain and maintain NMLS registration in good standing. required
Environmental, Physical and Psychological Requirements
Standing - Occasionally
Walking - Occasionally
Sitting - Frequently
Lifting - Rarely (40 Lbs)
Carrying - Rarely
Pushing - Rarely
Pulling - Rarely
Balancing - Rarely
Stooping - Rarely
Kneeling - Rarely
Crouching - Rarely
Crawling - Rarely
Reaching - Occasionally
Handling - Occasionally
Grasping - Occasionally
Feeling - Occasionally
Talking - Frequently
Hearing - Frequently
Repetitive Motions - Frequently
Eye/Hand/Foot Coordination - Occasionally
Source : Ent Credit Union
