Manager, Operations - Esquire Deposition Solutions, LLC

• Build and maintain a base of clients for life through proactive management of client revenue retention and delivery ...

MEASUREMENTS OF SUCCESS:

Client revenue retention (churn): net year-over-year client revenue growth less shrinkage

RARE margin

Percentage of jobs turned in on-time and percentage of late jobs in “taken” status

Reporter quality measured by reporter lates/no shows and reporter errors

Ensure proper ratio of service partners measured by comparing required resources for territory coverage to actual available resources to maximize use of independent reporters and minimize affiliate usage

REQUIRED KNOWLEDGE, SKILLS or ABILITIES:

Excellent interpersonal, verbal/written communication, and organizational skills

Ability to learn Company’s technology platform

Knowledge of MS Office Suite, including Excel and PowerPoint

Superior client service mentality and ability

Proactivity and responsiveness

Team player, ability to work closely with others for a common goal

Must be detail-oriented with the ability to plan work effectively, meet the deadlines assigned, and make sound decisions

Ability to multi-task and shift priorities

Ability to resolve challenges and drive process improvement

Ability to work under pressure

Strong management and leadership skills

EXPERIENCE QUALIFICATION:

College degree preferred

Minimum of three to five years management experience in an applicable field and/or industry

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Workspace is within a normal office environment with little exposure to excessive noise, dust, temperature and the like.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Don’t meet every single requirement?  We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.