Manager - Parts and Service - Thunder Tower West Harley-Davidson

Morrow, GA 30260

Harley-Davidson Parts and Service Manager:

Must have Harley Davidson Experience or Motorcycle Experience.
$5,000 sign-on bonus after 90 days
$70,000 base plus 5% commission of Parts and Service Gross Profit $1000 a month bonus for RT.
Potential $175,000 income. Motorcycle experience only will be considered, prefer HD experience.
Various Bonuses.

Parts and Service Department Operations:

Set up and maintain a smooth-running, efficient P&A department.
Ensure P&A personnel are well-trained and available when needed.
Ensure the needs of the service department are being met.
Review all stock orders to ensure a fast-moving, balanced inventory of P&A.
Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
Assist staff when needed.
Supervise and maintain an accurate up-to-date inventory management and control system.
Become familiar and efficient with all phases of the computer system required for service and parts management.
Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.
Ensure employees keep a clean and orderly department.
Generate and review inventory reports from the dealer information system.

Management:

Employ sound management practices to ensure the parts department contributes acceptable levels of gross and net profit.
Maximize return on investment of parts inventory.
Grow the volume of P&A sales.
Maintain budgeting revenue and expense objectives.
Develop advertising and promotional campaigns for merchandise.
Provide reports to the Dealer Principal, as requested.
Develop monthly and annual objectives for the department in collaboration with the dealer principal.
Attend training sessions to keep current with P&A merchandising and inventory control issues. (P.A.C.E., HDU, etc.)

Customer Service:

Provides superior customer service to both internal (Service and Sales Department) and external customers.
Greet customers immediately, in a courteous and friendly manner.
Handle telephone transactions quickly, and courteously.
Point out any sales, specials, or new merchandise to staff and customers.
Estimate the length of time to receive back-ordered parts and clearly communicate it to the customer. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Superior Customer Service.

Supervisory Responsibilities:

Establish departmental work schedule, balancing the workload of all employees.
Establish job assignments for all P&A employees within their skill level.
Set policies and procedures for the P&A department.
Manage employee performance (evaluate and council.
Maintain records of all employee performance reviews.
Provide training for all P&A employees (seminars, workshops, P&A sales, inventory management, etc.)
Oversee Parts to Service Liaison Position.

Qualifications & Job Requirements:

Experience with retail sales and inventory management.
Must have knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership or has demonstrated the ability to quickly learn them.
Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.

Source : Thunder Tower West Harley-Davidson