Manager Provider Ops - HCA Healthcare

Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Manager Provider Ops today with Urgent Care - Practice Ops.

Benefits

Urgent Care - Practice Ops, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a Manager Provider Ops. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

In support of the Provider Relations department within the Urgent Care Service Line, the Provider Operations Manager leads and supports team of Provider Liaisons to ensure timely onboarding of providers, minimal payor enrollment risk, and state compliance in relation to APP supervision. The Manager of Provider Operations will actively engage with market and medical leadership to strategize, deploy and execute on provider retention and engagement strategies.

DUTIES INCLUDE BUT NOT LIMITED TO:

• Partners closely with market and medical leadership indirect reports on all strategies related to provider onboarding, retention, and training as applicable
• Develop and maintain relationships with stakeholders (i.e. HCI, HR, PE, market leaders)
• Hire, train, and manage Urgent Care Provider Liaison Specialist team
• Act as interim Provider Liaison Specialist as needed and support the management of acquisition provider files if applicable
• Conduct performance evaluations for UC Provider Liaison Specialist team
• Provide oversight and direction for UC Provider Liaison Specialist team, ensuring standardization and best practice
• Communicate standards and processes related to provider onboarding, credentialing, and payor enrollment
• Conduct regular reoccurring team calls and maintain team communication platforms ensuring best practice is identified and scaled
• Revise and maintain training documents and work flow sheets for provider liaison teams
• Develop and monitor UC Provider Liaison performance metrics
• Review reporting tools to identify trends related to provider onboarding delays and develop resolutions
• Seek opportunities for process improvement and efficiency related to provider onboarding, credentialing, and enrollment
• Collaborate with Central Billing Office Provider Enrollment Managers to mitigate payor enrollment risk and remove barriers
• Maintain current knowledge and act as subject matter expert of applicable state laws with relation to APP supervision
• Partner with regional medical leadership and market operations on executing provider retention strategies and provider retention playbook Support provider recruitment strategies as applicable
• Support market and medical leadership on provider meeting best practices, content, organizational development, tracking
• Support the development of market and medical leadership on provider communications as applicable
•  Support the development and scaling of Advance Practice Provider training program deployment as applicable
• Ensure compliance with applicable state laws with relation to APP supervision ratios and documentation requirements
• Collaborate with Quality and Legal departments to develop and maintain supervision documents

EDUCATION:

• Bachelor’s degree or equivalent combination of education and/or experience required.

 EXPERIENCE:

• Equivalent combination of education and/or experience consists of in depth and up to date knowledge of healthcare administration typically acquired through the completion of a Bachelor’s degree in a business or healthcare related discipline
• Relevant experience in provider onboarding and provider enrollment and credentialing are preferred
• Supervisory experience preferred

 CERTIFICATION/LICENSE:

• None required

TRAVEL: 10%

 KNOWLEDGE, SKILLS AND ABILITIES:

CareNowdelivers quality, convenient, patient-centered urgent care with unparalleled service. We are in more than 100 urgent care clinics around the United States. We are committed to staffing our clinics with the most qualified and experienced providers. Our providers are dedicated to improving lives and leading the charge in urgent care medicine. Our physician-guided focus is centered on providing extensive resources. And we provide support to our growing CareNow® physician team. Our doctors and medical staff are trained in family practice, emergency medicine or internal medicine. We offer a wide range of primary and urgent care services for the entire family. CareNow is an affiliate of HCA Healthcare.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Manager Provider Ops opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.