Manager, Sales Operations - Centric Brands

Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.

Position Overview:  

The Sales Operations Manager will report directly to the Sr. Director of Sales and will work closely with other divisions such as Design, Licensing/Marketing and Production teams to ensure that all order files needs are properly maintained for specific accounts for the following brands: Tommy Hilfiger, Nautica, Calvin Klein, Lucky Boys, GAP Boys, Under Armour, Quiksilver and Billabong.

Accounts to include, but not limited to: Ross, Burlington, Marmaxx, Winners, Sierra Trading, DD’s and CitiTrends.

Responsibilities for all brands/accounts:  

• Manage the order pool for specific brands & accounts – ensuring that all bulks are in SAP; all confirmed POs have been received 30 days prior to start ship; POs are in for correct shipping windows & prices and monitor allocation & pick of POs.

• Enter bulks once account orders are confirmed with accounts and ensure removed once confirmed POs come in so order pool is not over-inflated. Ensure units, prices, delivery dates, etc. are all accurate.

• Work with accounts on monthly move-ups to early ship any OH styles to build up monthly shipping $ to ensure we hit our budgets. Work with Sr. Sales Director to understand the move-ups per month to report for the monthly Outlook.

• Review oversold list and work with Sales team and Customer Ops to manage by account.

• Manage POE list and details in alignment with the Production team, and track containers.

• Responds to all customer questions via telephone and written correspondence.

• Pay strong attention to detail, accurately enter data and resolve all customer issues and questions regarding purchase orders, item set-ups, samples, etc.

• Develop and maintain positive customer relations and coordinate with various departments both internally and externally to ensure customer requests and questions are managed appropriately and in a timely manner.

• Excellent organizational skills and the ability to multi-task.
• Exceptional verbal and written communication skills.
• Extremely strong attention to detail.
• Highly developed sense of integrity and commitment to outstanding customer satisfaction.
• Self-Motivated and willing to think outside the box and strive for excellence.
• Must have a positive, dynamic attitude and the ability to interact professionally with others.
• Ability to gather and assess information in a fast-paced, highly demanding deadline-oriented environment.
• Computer skills/experience: Excel, Word, Power Point and SAP. EDI experience a plus.     

In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands though workshops, resources and inspiring conversation.

Salary Range: $75,000 - $80,000

At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range at the time of employment. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, annual bonus and other Centric Brands sponsored benefit programs.

Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.

Centric Brands is an Equal Opportunity Employer

Please note that Centric Brands will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams.