Manager, Technical Project Management - Disney Experiences

“We Power the Magic!” That’s our motto at Disney Experiences, Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

The DX Technology & Digital team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey, Disney!

The Manager, Technical Project Management role reports the Sr Manager, Technical Project & Management in DX Technology & Digital. They will lead a team responsible for supporting program/project management functions and portfolio strategic planning. This includes maintaining a strategic view over the set of projects and providing the framework for implementing business initiatives while applying project management principles, practices, and techniques.

What You'll Do:

• Leads Strategic Planning Functions
• Provide thought partnership with delivery teams and business partners during new product conceptualization.
• Develop a comprehensive understanding of business priorities and process improvement opportunities.
• Ensure team is tightly coordinated with key technology and functional partners (Product, Architecture, Finance, HR, LOBs).
• Contribute to PMO planning around Annual Capital Plan (ACP) and Long Term Plan (LTP)
• Build and lead the technology roadmap in partnership with the PMO leadership team. Engage leaders to gain a strong understanding of business strategies and align with Technology solutions.
• Lead demand, prioritization and funding of the Technology roadmap based on business value and priorities.
• Provides Leadership on Project and Program Management
• Maintains a strategic view over the set of projects, providing the framework for implementing business initiatives or large-scale change.
• Provides process expertise on a set of related projects within a program.
• Identifies, plans, and coordinates a set of related projects within a program, to lead their interdependencies in support of specific business strategies.
• Ensure the delivery of the overall program and its activities in accordance with the mission and the goals of the organization.
• Ensure and implements long-term goals and objectives to achieve the successful outcome of the program.
• Participates in the annual budgeting and operating plan to support the program.
• Coordinate the Execution of Program/Project
• Be responsible for and ensure delivery of program objectives.
• Ensures timely completion of tasks, maintaining program schedule and target dates.
• Assesses program and project risks and formulates mitigation plans, successfully develops and updates project budgets as required, and delivers successful programs and projects in a timely and cost-efficient manner as shown by project statistics.
• Supervise high-priority matrix projects, which often require considerable resources and high levels of functional integration and interaction with project sponsors and teams.
• Continually reviews available resources to maintain first-hand knowledge of where resources can be best allocated. Reevaluates current resources to resolve project resource surplus and shortfalls.
• Ensures adherence to quality standards and reviews results.
• Tracks progress and reviews program and project activities to make certain deadlines are met appropriately.
• Assesses program and project issues and identifies solutions to meet productivity, quality and customer goals.
• Provides Team Mentoring and Continues Professional Development
• Mentors various levels of project managers regarding all aspects of the project life cycle and project management field.
• Continues professional development through attendance at meetings, professional seminars, and conferences.
• Supports 3PO Project Management Office Initiatives
• Optimally prepares and presents technical and/or educational documentation of assigned projects to improve the knowledge of PMO and/or project team members.
• Continues professional development through attendance at meetings, professional seminars and conferences.
• Provides leadership to project management team and helps define strategic direction of project management function.

Required Qualifications & Skills:

• 8+ years of project/program management experience, working with technical teams developing enterprise class solutions, 5+ years leading resources with diverse skills, 5+ years in a strategy & portfolio management organization.
• Excellent organizational, communication (written and verbal) and time management skills with attention to detail.
• Experience with financial management and sophisticated cost-benefit analysis.
• Experience leading and prioritizing projects within the program and working seamlessly with various partners in a matrix organization.
• Shown understanding of entire project lifecycle from ideation through hypercare/change management.
• Possess executive presence and experience in making pitches to senior leaders.
• Ability to work efficiently and influentially at all levels in an organization.
• Experience partnering with technology, internal business partners, and vendors.
• Ability to successfully operate in an environment where partnership and influence are key success drivers.
• Experience in leading, supporting, and working with large-scale matrix project teams.
• Experience with Agile Application Lifecycle Management and development tools like JIRA, Confluence Wiki, and SmartSheet.

Preferred Qualifications:

• Experience in supporting travel trade, hospitality, workforce management, supply chain, retail and/or large-scale businesses and logistics systems software development.
• Project Management Professional (PMP) certification.

Required Education:

• Bachelors Degree in Computer Science, Information Systems, Engineering, Finance, Accounting or related field plus 8 years of experience.

Preferred Education:

• Master’s Degree in Computer Science, Information Systems, Engineering, Finance, Accounting or related field and 6 years of experience.

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