Manager of Quality & Compliance - Community Teamwork Inc

Manager of Quality & Compliance

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 600 employees dedicated to reducing barriers and creating opportunities for low-income individuals and families.

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

• Starting Pay (for this role): $65,000 per year
• Casual work environment
• 4 weeks of Paid Time Off
• Medical
• Dental
• Vision
• Paid Life Insurance
• Tuition reimbursement
• 12 paid holidays (11 scheduled & 1 floating)
• Paid sick leave
• Career advancement and professional development
• 5% contribution to your 401K after 6 months of service, whether you participate on your own or not
• Great coworkers and a great mission with an outstanding Community Action Agency

We are seeking a Manager of Quality & Compliance, who will oversee the quality control and compliance systems within the division or program. The Manager is responsible for program assessment, development, effectiveness, improvement and assuring compliance with all funder and agency regulation.

Duties and Responsibilities:

• Provide leadership and staff development to ensure the achievement of established program objectives
• Develop, implement, and monitor internal systems for quality assurance and effectiveness that identify, quantify, and measure program results, goals and objectives in compliance with funder regulations
• Develop, prepare, and review required reports for monitoring and measurement needs
• Present proactive recommendations to improve outcomes or reduce performance concerns
• Develop and facilitate comprehensive trainings and coaching to staff on regulations, program compliance issues, and policies as well as monitor the effectiveness of such trainings
• Assist with the development of CTI program policy as necessitated by changes to funders regulations and rules
• Maintain knowledge of current program regulations, standards, and research. Ensure that the staff are kept current on policies and procedures related to program expectations
• Uphold the values of CTI – Equity, Integrity, Compassion
• Oversee fraud prevention, detection and report evidence of fraud to supervisor
• Perform other related duties as assigned

Basic Qualifications:

• High School Diploma or equivalent. Bachelor's Degree preferred
• 3-5 years’ experience with program regulations and compliance related systems, knowledge of HMIS preferred
• Willingness to work as part of a team to promote the goals of the agency and program.
• Strong proven leadership and decision making capabilities
• Demonstrate the ability to read and comprehend complex regulations
• Strong communication skills (both written and oral)
• Strong organizational skillset
• Demonstrate ability to learn and navigate databases and other technology systems
• Desire to work with low-income, culturally diverse, vulnerable families and individuals
• Excellent customer service
• Proficient with Windows software (Word, Excel, PowerPoint, & Access) and comfort learning new software and data collecting systems
• Bilingual skills preferred (English/Spanish or English/Khmer)

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.