Manager of Quality and Exit Strategy - Making Opportunity Count Inc

About Us: Making Opportunity Count is a non-profit human services agency dedicated to creating positive change and enhancing the lives of individuals and families in Central Massachusetts. We are committed to fostering community growth, providing essential services, and promoting holistic well-being. Our dynamic team is driven by a shared passion for making a lasting impact. To learn more please visit: https://www.mocinc.org/employeebenefits

We offer fantastic benefits sure to enhance your work-life balance and overall satisfaction!

For most positions, these benefits will include:

• Health, Dental, and Vision Insurance
• Company Paid Life Insurance and Long Term Disability
• Flexible Spending Account
• 13 Paid Vacation Days
• 12 Paid Sick Days
• 13 Paid Holidays
• Hybrid Work Opportunities
• Student Loan Forgiveness Assistance
• Tuition Remission
• Pet Insurance
• Employee Discounts
• Professional Development Opportunities
• Immediate 403b Employer Contribution, 100% Vesting on Day One!

About This Opportunity:

The Manager of Quality and Exit Strategy assumes the crucial responsibility of overseeing data quality and providing support to the case management team across various EA Family Shelters in North Central Massachusetts, specifically focusing on shelter exits. Operating under the guidance of the Director of Shelter Case Management, this role ensures strict adherence to the Executive Office of Housing and Livable Communities' (EOHLC) Shelter Scope of Services, as well as meticulous management of Efforts to Outcome (ETO) and End 2 End (E2E) data collection for the program. Additionally, the Manager of Quality and Exit Strategy plays a pivotal role in cultivating partnerships with community property owners and vendors. Collaborating closely with the case management team, they contribute significantly to the program's success in placing families into permanent housing.

Key Responsibilities:

• The Manager of Quality and Exit Strategy collaborates closely with the Director of Shelter Case Management to accurately track case management efforts in ETO, ensuring absolute adherence to the comprehensive standards set by the EOHLC Shelter Scope of Services.
• The Manager of Quality and Exit Strategy is responsible for submitting HomeBASE applications in the E2E software, ensuring all required documentation is collected and accurate.
• Establish partnerships with Regional Administrative Agencies to ensure a seamless application and approval process for shelter placements where families are accessing the HomeBASE benefit.
• The Manager of Quality and Exit Strategy demonstrates a commitment to excellence by maintaining accuracy in various spreadsheets and reports crucial to the success of case management operations.
• Develop and consistently update a comprehensive spreadsheet cataloging local property owners, ensuring a robust resource for the team's housing initiatives.
• The Manager of Quality and Exit Strategy establish relationships with local property owners and vendors to help support the case management team with identifying available units for the families’ shelter exit.
• Conduct thorough research and deliver concise and timely communication regarding open waitlists, housing lotteries, and additional housing opportunities to empower the case management team.
• The Manager of Quality and Exit Strategy attend all EOHLC meetings and training, as needed, determined by the Director of Shelter Case Management.
• Maintain a high level of familiarity with relevant housing laws and regulations, particularly those related to Fair Housing and Landlord-Tenant laws, to expertly navigate and advocate for clients when necessary.
• Performs other duties as assigned.

Required Qualifications and Skills:

• High school diploma, GED or equivalent
• 5 years’ experience in the human service field
• 2 years’ experience working within the State’s Family Emergency Assistance Shelter Program funded by EOHLC.
• Proficient in Microsoft Office Applications.
• Experience using Efforts to Outcomes (ETO) and End 2 End (E2E) systems
• Ability to demonstrate compassion and the ability to understand the needs of homeless families.
• Strong and effective communication skills
• Ability to always maintain a polite and professional demeanor.
• Strong organizational skills
• Experience in shelter, housing, housing stabilization, clinical service, trauma-informed care.
• Experience developing culturally and linguistically diverse programs for individuals and families from diverse socio-economic, racial, cultural, and linguistic backgrounds.
• Prominent commitment to DEI and ability to lead the cultural competency dialogue and planning over the long term in a sustainable manner.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to travel between sites.

At Making Opportunity Count, we deeply value our culture and are dedicated to fostering a workplace where everyone feels valued and empowered. This is evident through:

• Our non-profit Environment: Our values driven work atmosphere focuses on making a meaningful impact in our community. Our shared commitment to service develops a uniquely supportive culture.
• Championing Diversity, Equity, and Inclusion: We actively promote and celebrate diversity in all forms by embracing diverse perspectives, backgrounds, and experiences while ensuring equitable opportunities for all employees to thrive.
• Career Advancement: Our employees’ growth is paramount. We offer comprehensive training programs, mentorship, and advancement opportunities to assist employees in the pursuit of their career goals.

We believe in the potential of people and the power of diversity to drive innovation and success. We encourage all applicants to apply, even if you do not meet every listed requirement. Your unique experiences and perspectives are what help us shape the future of Making Opportunity Count.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. People of color, members of Tribal Nations and Native communities, LGBTQ-identified people, gender-nonconforming people, people with disabilities, veterans, and people who speak a language in addition to English are strongly encouraged to apply.

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