Marketing Insights Manager (Artificial Intelligence / Machine Learning) / REMOTE WORK from Pioneer Data Systems
About the Job
Our client, a world-leading Pharmaceutical Company is currently looking for a Marketing Insights Manager to join their expanding team.
Position Details:
- Job Title: Marketing Insights Manager (Artificial Intelligence / Machine Learning) / REMOTE WORK
- Duration: 12 months contract, extendable up to 36 months
- Location: Remote Worker
Note:
- The client has the right-to-hire you as a permanent employee at any time during or after the end of the contract.
- You may participate in the company group medical insurance plan
Job Description:
- Senior Manager - Customer Experience Strategy
- The Senior Manager - Customer Experience Strategy supports the Generative AI team in the creation and execution of enterprise customer experience programs to upskill colleagues and support business-critical use cases to drive revenue and/or efficiency.
- We are looking for someone who can bring experience from both customer experience frameworks – service design, journey mapping, VOC, data synthesis, impact and prioritization analyses – as well as subject matter experience in AI – LLMs, prompt engineering, conversational design, and Agentic AI.
- You will work collaboratively with a cross-functional team of designers, researchers, engineers, and product owners.
- The Senior Manager - Customer Experience Strategy will be in a matrixed organization, reporting to the Sr Director, CX Strategy and supporting the Experience Lead, Generative AI.
Responsibilities:
- Ensure AI programs align to Pharmaceutical's enterprise-level experience principles for human-AI interaction
- Help stakeholders to define customer needs for AI use cases, establish standard WOW and accelerate development
- Develop customer experience strategies based on customer insights and business priorities
- Collaborate with cross-functional teams for a shared outcome
- Manage stakeholder expectations and ensure delivery excellence
- Embed innovation and experimentation methodologies to drive Client approaches for desired outcomes and experiences
- Support future state vision of internal enterprise GenAI experience
- Help to define Objectives / Key Results (OKRs) for GenAI programs, tied to business metrics
- Act as SME for AI / Client activities, based on a proven understanding of AI landscape (LLMs, platforms, modalities, measurement)
- Actively evolve AI subject matter expertise based on the dynamic pace of change
- Provide training/guidance to the team on AI / Client
- Mentor junior CX team members in methods and mindsets
Qualifications:
- Bachelor's degree required, preferred in Marketing, Design, or Business
- Practical expertise in AI / Client, as demonstrated by current or recent role and delivery/outcomes
- A minimum of 7+ years of relevant experience in marketing insights, customer experience, solution design journey management and strategy in healthcare, consumer goods, and/or pharmaceutical industry. Other industry experience is a plus
- A minimum of 5+ years of experience in designing and implementing customer experience education and change management programs is required
- Demonstrated ability to facilitate workshops focused on customer journey mapping, ideation, and prioritization
- Demonstrated ability to manage/lead complex projects and cross-functional/ matrix teams
- Excellent communication skills and the ability to indirectly influence key partners and stakeholders
- Innovative and entrepreneurial mindset
- Collaborator, team player
- Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact preferred
Location:
- This is fully remote position
