Marketing Operations Manager - The Pivot Group

Are you passionate about driving operational excellence and fostering meaningful client and team relationships? Were searching for a Director of Operations to join a dynamic marketing agency, contributing to both strategic growth and daily operations. If you thrive in a fast-paced, collaborative environment and are motivated by measurable success, this role offers a unique opportunity to leave a lasting impact.

Job Overview:

As the Director of Operations, you will be the cornerstone of client relations and project execution, ensuring seamless collaboration between freelancers and clients. With a focus on enhancing processes, you will oversee contract management, project coordination, and operational improvements. Youll play an integral role in helping the business deliver exceptional value, with a specific goal of driving $400,000 in client value within 12 months.

Key Responsibilities:

• Client & Freelancer Management
  • Serve as the primary contact for client communications, ensuring expectations are consistently exceeded.
  • Regularly meet with a team of seven freelancers to maintain collaboration and strong relationships.
• Project Coordination
  • Manage both new and existing client contracts, keeping clients informed on invoices and deliverables.
  • Oversee weekly project execution for four retainer clients, ensuring timely and high-quality outcomes.
• Systems Improvement
  • Enhance operational systems to streamline contract development, work-sharing, and team management.
• Mentorship & Support
  • Engage in strategic planning sessions with the CEO, providing feedback on business performance and areas for improvement.

Recommended Qualifications:

• Strong interpersonal skills, with the ability to foster relationships and communicate effectively.
• Experience in content marketing and an understanding of marketing strategies.
• Proven track record in managing projects that align with scope, budget, and deadlines.
• Expertise in negotiating contracts and mobilizing teams.
• Proficient with marketing tools, CRM systems, and project management software.
• Aptitude for identifying and implementing process improvements.

Preferred Qualifications:

• Previous experience in a marketing agency or consulting role.
• Experience working with freelancers or remote teams.
• Advanced proficiency in client relationship management (CRM) systems like HubSpot or Salesforce.

Who Should Apply:

• Operations Managers
• Project Managers with a marketing background
• Marketing Consultants with operational expertise
• Freelance Managers looking to transition into a more strategic role

Why Consider This Role?

This is a great opportunity for someone looking for a part-time, hybrid role with both remote and in-person flexibility. You'll have the chance to influence operational strategy while working closely with a dedicated team and clients, driving measurable business outcomes. With a competitive salary and the chance to grow with the company, this role offers both professional development and personal fulfillment.

Ready to make an impact? Apply today to join a company dedicated to delivering exceptional value to its clients!