Marketing Support Specialist - Kaseya Careers
Miami, FL
About the Job
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
The Marketing Support Specialist will train MSP partners on how to successfully execute marketing strategies as defined in our Marketing Blueprint. The CEPA will be the sales and marketing point of contact working directly with employees at each MSP to lead training in the effective execution of our proven marketing strategy. This role is critical to ensure satisfaction and retention across thousands of MSPs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Point of contact for all marketing activities, including webinars, sales strategies, Go-To-Market strategy sessions and other revenue-driving activities.
- Coaching / aligning partners to a proven framework for marketing success.
- Ensure client satisfaction by responding promptly to customer inquiries via phone, email and Zoom meetings.
- Manage time effectively to hit daily and weekly metrics re: meaningful and insightful conversations that produce high customer sat scores.
- Maintain a strong knowledge base of the entire suite of products and pricing and educate clients on the product advantages.
- Exercise discretion and independent judgement in determining solutions to relationship issues with client.
- Manage client escalations and coordinate internal resources to ensure timely resolution.
WHAT YOU'LL BRING:
- Bachelor's degree in marketing (4 year)
- Experience managing client relationships with customers/ partners.
- Proven track record of coaching and influencing clients/partners to leverage recommendations to achieve goals.
- Strong business acumen and desire to understand how businesses operate within a larger ecosystem.
- An ability to adapt in a quickly changing environment with changing priorities.
- Strong organizational, project management and problem-solving skills
- Excellent communication both written and verbal skills
YOUR REWARD:
Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion in the heart of Miami's emerging tech and financial scene.
If this sounds like the right career to fit your personality and interests, please apply, we're looking forward to meeting you!
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
