Marketing Support Specialist - New American Funding

Job Title: Marketing Support Specialist

Location: Tustin, CA (On-site 2 days/week for candidates living within 30 miles of Tustin)

Schedule: Monday to Friday, 8 am to 5 pm PST

Pay: $25/hr + Benefits (Health, Dental, Vision, 401k, Paid Holidays, Sick Leave, and PTO)

Overview: The Marketing Support Specialist plays a critical role in providing daily support to various company divisions, focusing on user technical support, troubleshooting related tickets, and assisting with various marketing tasks. This position is responsible for supporting the new hire process, creating Loan Officer microsites, reputation management profiles, and Google Business pages. Additionally, the Marketing Support Specialist manages print requests from the field, liaising with our in-house print team to ensure timely delivery and accurate fulfillment.

1. Provide daily support to company divisions, including user technical support and troubleshooting related tickets.
2. Assist in the new hire process by creating LO microsites, Reputation management profiles, and Google Business pages.
3. Manage print requests from the field, including providing pricing quotes, coordinating payments, and ensuring the correct files, quantities, and shipping information.
4. Liaise with internal teams to ensure timely delivery and accurate fulfillment of print and miscellaneous requests.
5. Maintain accurate records of print requests, payments, and shipping information.
6. Stay updated on industry trends and best practices in marketing support to enhance processes and efficiency.
7. Assist in customer communications, email campaigns, public relations, trade shows, events, and promotions.
8. Maintain CRM/CMS databases and other marketing systems.
9. Provide support through a ticketing system.
10. Ensure marketing assets adhere to brand integrity and compliance standards.
11. Demonstrate initiative, a results-driven mindset, and a positive attitude.
12. Pay close attention to detail, think independently, troubleshoot problems, and communicate professionally and clearly.
13. Familiarity with ticketing systems, support databases, and quality troubleshooting techniques is preferred.
14. Work effectively with internal and external teams, demonstrating strong teamwork and communication skills.
15. Proficiency in Microsoft Office Suite (Word, Excel, Teams, PowerPoint, etc.).

This role offers an exciting opportunity to contribute to marketing initiatives and support the overall growth and success of the organization.

• High School Diploma or equivalent.
• Minimum 2 years' corporate marketing experience.
• Experience working with vendors and other external customers.
• Experience with marketing methodologies and analytics.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Excellent written and verbal communication skills.
• Must be able to meet deadlines and department performance standards.
• Strong organizational skills, with the ability to multitask and maintain a fast-paced workflow.
• Excellent customer service skills.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

[EOE/M/F/D/V. Drug-free workplace.]

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