Medical Assistance Dept Team Leader - American International Group
Stevens Point, WI
About the Job
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
AIG Travel
AIG Travel, a member of American International Group, Inc., provides travel insurance and global assistance through innovative product offerings. Travel Guard® is the marketing name for its portfolio of travel insurance and travel-related services. From lost luggage to a medical emergency, our 24/7 multilingual assistance team is always just a phone call away. Through our global service centers and a network of experienced providers, we deliver medical and security assistance to help our customers travel with confidence. AIG Travel is a socially responsible and inclusive organization that meets the diverse needs of leisure and corporate travelers alike.
About the role
What you need to know
Travel Guard is currently seeking a Team Leader for our Medical Assistance Department to assist our management team with the day-to-day operations and play a vital role in employee development. This position will supervise and monitor representatives on a daily/weekly/monthly schedule, provide performance feedback, assist representatives as needed and will handle supervisory calls.
Technical Skills and Expertise
Qualified candidates must have a passion for helping people. The Medical Assistance Team Leaders supply support to coordinators in a 24/7 environment. Routine items include mentoring and guiding coordinators through cases, call monitoring, case reflection and one-on-ones. Responsibilities also include floor support during scheduled times; schedule adherence, distribution of work and guidance on cases are some of the actions required during floor time; along with other duties as defined.
Our ideal candidate will have the following skills and experience:
- Strong time management skills
- Professional verbal/written communication skills
- The ability to work well with people at all levels.
- Applicants must have leadership experience OR one year experience working with Travel Guard/American Express products.
Position Schedule
This is a full time position. 2ndshift. All shifts work Monday through Friday, rotating every-other weekend (with two weekdays off when weekends are worked).
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Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
Travel Guard Group, Inc.
