Medical Assistant (MA), Comprehensive Care Center, PRN - University of Maryland Medical System

THE MEDICAL HEART OF MARYLAND

Treating over 330,000 patients every year, the University of Maryland Medical Center is at the vital core of Maryland's health care system and community. We're known for our prestigious expertise in innovative research and education, along with the talented staff and advanced centers that make it all possible. The R Adams Cowley Shock Trauma Center, the world's first center dedicated to trauma, treats more than 7,500 critically injured patients a year with an incredible 97 percent survival rate. We also have one of the nation's largest kidney and pancreas transplant programs at The Joseph and Corinne Schwartz Division of Transplantation, home to Maryland's first steroid-free protocol and pancreas/kidney transplant. From our National Cancer Institute-designated UM Marlene and Stewart Greenebaum Cancer Center to The University of Maryland's Children's Hospital, one of the largest pediatric centers in the state, we are dedicated to saving and transforming lives.

The Medical Assistant (MA) is responsible for assisting physicians, Nurse Practitioners, and Nurse Care Managers with patient care, performing appropriate procedures, and preparing rooms & equipment.  The MA is also responsible for maintaining records, assisting with front-office activities as available, and interacting in a professional, friendly manner with patients & family members, physicians, staff, and visitors. 

JOB TASK LIST

1. Escorts patients to rooms, takes and records accurate history (if needed) and vitals in the appropriate medical record. Promptly reports changes or abnormalities to Physician/Nurse Practitioner/Physician Assistant.

2. Assists Physician/Nurse/Practitioner/Physician Assistant with examinations, assists with procedures as requested. Perform venipuncture as needed.

3. Cleans exam rooms and maintains equipment by proper cleaning and care per OSHA guidelines. Keeps exam rooms properly stocked with medical supplies, laboratory supplies, forms, and other materials needed.

4. Triages phone calls, documents information from patients via telephone, and translates information to physicians for response. Places return calls as directed by physicians.

5. Calls pharmacies to refill prescriptions under the direction of a physician.

6. Assists individuals who have difficulty in moving or walking safely using appropriate body mechanics.

7. Performs lab procedures with competence and adherence to protocol for quality control and actual testing. Provides appropriate instruction on specimen collection to patient.

8. Explains procedures to patients, answers questions appropriately or refers the person to the appropriate team member.

9. Complies with established departmental policies for attendance, punctuality, procedures, and safety. Complies with organizational policies and procedures.

10. Recognizes and responds appropriately to emergency situations.

11. Performs other clinical functions as delegated and supervised by the physician.

12. Maintains adequate CPR.

13. Assist with front office duties as needed, including but not limited to, telephones, filing, scheduling, patient phone calls, chart preparation, etc.

14. Maintains high personal standards for customer satisfaction, productivity, learning, cooperation, responsiveness, communication and optimism.

15. Participates in performance improvement/Culture of Excellence activities to improve service and interdepartmental communications.

16. Other duties as assigned

Education & Training:

• A high school diploma or equivalent is required. 
• Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA) is preferred. 
• Must have either one (1) year of previous related experience or have graduated from an accredited program within the last 12 months.
• BLS is also required.

Work Orientation & Experience:

• Previous work experience is preferred.

Skills & Abilities:

• Ability to exhibit excellent customer service skills, maintaining appropriate and professional conduct. 
• Ability to complete work in an established timeframe and demonstrate the willingness to perform other duties to assist the team effort for the benefit of patients, providers and fellow team members. 
• Heavy lifting and the ability to transport stretcher and wheelchair patients may be required. 
• Exhibit working knowledge of sterile techniques and special procedures involved in administering routine and special treatments to patient that are applicable to work performed. 
• Working knowledge of infection prevention procedures and safety precautions applicable for work in a clinical office setting. 
• Ability to establish and maintain effective working relationships with patients, providers and fellow team members

All your information will be kept confidential according to EEO guidelines.