Medical Office Assistant Il - Tryfacta, Inc

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement. Tryfacta is seeking a Medical Office Assistant Il for our client in Thousand Oaks, CA 91360. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title: Medical Office Assistant Il
Location: Thousand Oaks, CA 91360
Duration: 42 days
Work Schedule: M-F 8am-5pm

Major Responsibilty: Performs a variety of customer service and clerical duties in support of a health or medical care delivery office or program. Support activities may include assisting the public, records maintenance, document production and/or case management/processing. The ideal candidate is an organized professional who possesses exceptional customer service skills and is dedicated to work on tasks quickly and efficently.

• Receives clients and answers phone calls; determines how incoming calls should be routed; directs people to appropriate locations, service, or information sources; answers routine questions; explains routine procedures, processes, or departmental activities; schedules appointments; obtains factual information to create or update files and charts; provides assistance in the completion of forms; refers clients/patients to appropriate resources; assures federal and state confidentiality measures are followed.
• Compiles routine reports, records, and charts by extracting and/or tabulating information for a variety of sources such as files, reports, notes, logs, correspondence, and/or verbal instruction; identifies variations in data.
• Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments.
• Handles high volume of patients, internal/externals customers, and frequent changes, delay or unexpected events.
• Checks patients in-and-out through the practice management system and verifies information.
• Performs cashiering duties and collects co-payments, payments, and outstanding balances.
• Communicates with patient care team to ensure that patient care needs are addressed.
• Monitors waiting areas and ensures areas are maintained clean.
• Assists with pre-visit planning and confirms appointments
• Accurately enters and updates demographic and payer data in practice management system (i.e. Cerner)
• Verifies coverage and payer eligibility, which may include programs, private insurances, and Medi-Cal. Performs financial screenings for program eligibility. Requests pre-authorizations when needed.
• May assist patients in coordinating appointments with diagnostic or specialty services.
• Demonstrates culturally sensitivity and competence with patients.
• Prepares, validates, processes, and/or checks a variety of documents for completeness, accuracy, and submission standards.
• Transfers professional and technical instructions to patient or program files; researches reference materials to respond to client or coworker inquiries.
• Sorts and/or files materials such as charts, correspondence, and miscellaneous documents; maintains files; conducts systematic search for misplaced materials; maintains cross-reference files or indexes; purges filing systems as directed.
• Types a variety of documents such as correspondence, standard forms, charts, proposals, specifications, and reports from written, recorded, and/or printed sources and/or verbal instructions; proofreads typed materials for correct grammar, spelling, and punctuation; may transcribe medical documents.
• Operates a variety of automated office equipment including computers.
• May provide back-up for basic patient assistance care when required (i.e., patient vital signs or patient emergency or comfort care).
• May provide assistance with various tasks, which include changing linen and bags, inventory/stocking of units, and general maintenance and cleaning of units.
• Performs other related duties as required.

Qualification Guidelines
Knowledge, Skills, and Abilities:

• Considerable knowledge of: medical office operations, methods, and practices; medical terminology and procedures; filing systems and procedures; record maintenance systems; report compilation; and public contact techniques.
• Considerable knowledge of: the operations, procedures, and practices used in support of the function to which assigned; techniques to expedite or improve clerical tasks and record processing; and correct English usage, spelling, grammar, and punctuation.
• Considerable skill (depending on assignment) in: demonstrating a certain prescribed proficiency in typing or equivalent word processing or data entry and/or taking and transcribing dictation.
• Considerable ability to: perform and coordinate moderately difficult and responsible clerical work with little or no direct supervision; set-up and maintain records and filing systems; extract information from a variety of sources; operate a variety of automated office equipment; accurately perform and proof the transfer of information from one document to another, comparing the data from two or more sources for accuracy and completeness; perform basic arithmetic calculations; establish and maintain cooperative working relationships; and understand, follow, and convey written and verbal information/instructions.

Working Conditions: Positions may involve moderate to heavy public contact, including ambulatory or non-ambulatory patients in an outpatient or inpatient medical service delivery area.

Education/Experience:

• Considerable clerical experience in a medical service delivery area which has led to the acquisition of the required knowledge, skills, and abilities. The required knowledge, skills, and abilities also can be obtained by one (1) year of clerical experience and/or training in clerical occupational fields which included six (6) months of experience in a medical or mental health office environment that required knowledge and use of medical terminology and procedures
• Cerner EMR experience a plus
• Bilingual is required

Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age