Medical Office Coordinator - Call Center - Signature Healthcare
Raynham, MA 02767
About the Job
Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.
Position Summary:
Working in the Call Center, answers and screens all telephone calls. Takes/documents messages as required regarding illness, prescription refills, lab, radiology, imaging reports, test results, referrals, etc., making and editing appointments via computer and organizes provider's correspondence.
Location: 1215 Broadway, Raynham, MA
Department: Call Center
This is a full time 40 hour/ week position.
Responsibilities:
- Screens telephone calls in a professional manner, documenting and processing messages accordingly.
- Accommodates patient appointments, maintains, updates, and tracks provider schedule.
- Checks insurance eligibility.
- Enters correct insurance information and codes properly.
- Updates patient demographics each time an appointment or message is made.
- Coordinates provider’s office schedule to accommodate external obligations.
- Inform patients of their responsibility regarding confirmation of insurance coverage, prior approvals and referrals as needed.
- Ensures that a referral is in place when working in specialty departments. If not in place, calls the PCP office to request a referral. Follows up until the referral is received.
- Assist with efficient patient flow and communicate physician/provider delays to patients.
- Monitor arrival and pending lists, canceling and rescheduling appointments so all available slots are used.
- Addresses reminder lists, ER lists and insurance lists in a timely manner and documents in patient’s chart if applicable.
- Obtain same day and /or stat records from HIS and secure patient information from hospitals.
- Periodically address messages with physician/provider.
- Facilitates internal & external referral appointments and hospital admissions.
- Familiar with the general working of all office equipment and maintains upkeep of printers, fax machines, copiers, etc.
- Ensures that MVA and WC forms are completed.
- Collects co-payments and posts payments. Balances, verifies, and reconciles batch.
- Refers patient to billing office with insurance or payment problems.
- Maintains open communication with the physicians, staff, and patients.
- Assists peers in other roles when workload warrants. Performs other duties as necessary.
- Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
- Commits to recognize and respect cultural diversity for all customers (internal and external).
- Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
- Performs other duties as assigned.
Required Knowledge and Skill:
- High School diploma or equivalent.
- Talent to be pleasant and helpful to patients especially when they have questions or problems required.
- Computer literacy, accurate spelling and typing skills required.
- Medical office administration education preferred. Prior patient account or third party billing experience desirable.
- Medical terminology knowledge and telephone skills preferred.
- Familiarity with Meditech software systems preferred.
Education/Experience/Licenses/Technical/Other:
PI251234258