Medical Office Coordinator (Clinic) - Joslin Diabetes Center

Overview

The Medical Office Coordinator is responsible for providing support to physicians and allied health professionals within a busy ambulatory setting and to ensure efficient operations by providing excellent customer service to patients, other staff members, and external parties.

Provides support to the department and manager by coordinating schedule requests; assisting in the review and development of orientation materials and training of new employees; involvement with other continuous quality improvement activities.

Monday - Friday, 8:30 am-5:00 pm.

As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

Responsibilities

• Effectively manage the flow of medical information internally and externally
• Patiently act as liaison between patient and health care providers and external patient related providers
• Accurately enter information into electronic health record.
• Accurately follow guidelines to triage all incoming calls taking independent action where possible
• Provide general information about the clinic and its services
• Participate in issue-specific groups upon assignment. Report back any issues that affect or require a team decision
• Utilize automated scheduling system to analyze provider’s daily/weekly schedule
• Perform other functions and duties, as assigned, to support the practice.

Qualifications

• Associate’s degree in a related field or equivalent work experience
• Certificate from a business school or program
• Minimum 2 years’ experience in medical office/reception setting or other customer service oriented position
• ABR-OE certification preferred.
• Experience with windows operating systems & Microsoft office
• Experience with automated medical record and registration/scheduling systems preferred
• Knowledge of managed care and insurance requirements
• Demonstrated ability to learn new tasks and procedures, e.g. clinical programs offered at Joslin and advanced automated telephone systems
• Strong ability to multi-task while also maintaining professional demeanor
• Demonstrated skills include exceptional customer service, team building and problem solving