Medical Office Receptionist (Front Desk) - Porter-Starke

This position is a full-time position Monday-Thursday 11:30am-8pm and Friday 7:30am-4pm.

Porter-Starke Services, Inc. is a Community Mental Health Center (CMHC) based in Valparaiso and serves northwest Indiana with additional offices in Portage, Knox, and LaPorte. Porter-Starke also operates Marram Health Center, a Federally Qualified Health Center (FQHC) with two offices in Gary and Hebron.

BENEFITS:

• 401k with 20% company matching
• Medical, dental, vision insurance
• Company paid life insurance
• Company paid long term disability 
• Optional insurances (short term disability)
• HSA/FSA accounts 
• Tuition assistance up to $5250/year
• Education reimbursement up to $200/month
• Generous PTO
• 11 paid holidays
• Employee discounts (YMCA)
• Competitive wages
• Employee referral program
• Casual Friday's 
• Employee recognition events & anniversary gifts
• Free wellness screenings 

WAGE/SALARY:

• Starting at $15.00/hour and up (based on experience)

JOB DUTIES:

• Provides clerical support at multiple medical offices for the community mental health center locations.
• Answers and redirects telephone calls.
• Maintains medical staff/department schedules and calendars.
• Performs check-in and check-out of clients.
• Receives payments from clients for co-pays and payments on account.
• Basic computer and typing skills.
• Sorts, organizes, reviews and scans documents following the standards and procedures of the organization and the system used by the department.
• Data entry of information using the appropriate format and agency guidelines.
• Coordinates and communicates information with internal and external customers.
• Flags client appointments for HAP’s
• Makes appointment reminder calls to new clients.
• Performs deposit of office cash receipts
• Contacts, schedules appointments and processes paperwork for referrals.
• Initiates ROI forms for info requested by medical staff from other providers
• Scans documents and insurance cards.
• Coordinates client requests for ROI and form completion.
• Monitors no-shows/cancellations and sends letters to clients as appropriate
• Requests/tracks needed health records.
• Receives, sorts, forwards office mail.
• Communicates in-patient consultation requests to medical staff.
• Maintains updated medical staff schedules and on-call calendar.
• Formulates reports for the department, associated committees and reports as requested.
• Provides clerical support (copying, collating, form completion) for medical staff.
• Copies agency-wide e-mail notices for medical staff.
• Maintains adequate supplies inventory (office, charting, etc.).
• Performs other duties as needed. 

EDUCATION AND EXPERIENCE:

• High school diploma or G.E.D. is required.
• A certificate or degree from a vocational or technical school preferred.
• One to three months related experience and/or training is preferred.

Please feel free to visit www.porterstarke.org to learn more about our organization.