Medical Support Assistant - Potawatomi Federal Solutions, LLC

Medical Support Assistant

Location:  Winnebago, NE

Shift:  Possibility of shift work

FLSA Classification:  SCA

Employment Class:  Full Time Regular

Position Summary:

1 Health Solutions, LLC(a federal government contractor) is seeking qualified Medical Support Assistants to work at Great Plains Area Regional Drug Dependency Unit in Winnebago, Nebraska.

Essential Duties & Responsibilities:

•    The Contractor acts as receptionist for the office, receiving visitors and referring them through proper channels to obtain information that may be outside of the GPARDDU.
•    The Contractor provides new patients intake materials, enters au new patient information into electronic medical systems including updating information for subsequent appointments.
•    The Contractor answers phone calls for the GPARDDU program and for clinicians if they are with patients and/or away from the office. 
•    The Contractor maintains copies of all necessary forms, handouts aid questionnaires used by GPARDDU administration, regulation interagency forms, and resource files and information suitable or client use.
•    The Contractor independently deals with patients in situations requiring warmth, skill in human relations and communications which will enable the provider to establish mutual trust to assure the most successful course of treatment.
•    The Contractor assists patients and their families to utilize available community, state, and federal resources toward the improvement of their bio-psychosocial and spiritual wellbeing which requires clear understanding of policies and resources of Indian Health Service and other resources.
•    The Contractor will provide written monthly reports and occasional oral reports with regards to activities and accomplishments. In addition, appropriate case documentation will be done after each client contact.
•    The Contractor responds to unusual or emergency situations according to established protocol. Coordinates, observes, documents, and reports patient activities, particularly unusual or significant patient behaviors. Provides written and/or oral reports to staff during shift changes.
•    Participates in patient case management sessions. 
•    Ensures that patient activities and documentation of activities are in full compliance with Rules and Regulations governing Client Confidentiality (42 CFR).
•    Responsibility for providing shift coverage as shift rotation is required. 
•    Maintains accountability of all patients by monitoring and controlling their movements throughout the Drug Dependency Unit and the hospital.
•    Coordinates recreational therapy for DOU patients. 
•    Transports clients to AA meetings and to other events outside the hospital. 
•    Ensures client information is kept in strict confidentiality.
•    Receives visitors and incoming call for supervisor and staff, ascertains nature of business and determines appropriate course of action. Refers complicated, substantive matters to the supervisor or appropriate staff member, when necessary, of the above duties.
•    The Contractor is responsible for managing supplies and equipment and for promoting teamwork with other staff members under the direction of the director.
•    The Contractor maintains patient record confidentiality, safeguarding medical information as required.
•    The Contractor prepares requisitions for supplies needed.
•    The Contractor attends in-service and staff meetings as scheduled.
•    All patients shall be assured of their privacy and personal dignity. 
•   Contractor shall ensure that contract providers maintain open and professional communication with IHS staff, including a willingness to receive telephone and electronic communications from administration, therapist, nursing, and supervisory cook in order to optimize coordination of patient care.
•    The Contractor performs other related duties as assigned.

Education, Experience & Certification Requirements:

•    Must have training and at least twenty-four (24) months of direct patient care experience within the last 48 months. 
•    Certifications required: BLS/CPR/AED.
•    Must have or obtain cultural sensitivity training (Native American a plus). 
•    Must have proof of vaccinations and all health requirements set forth by Indian Health Services including but not limited to a PPD, flu, Covid, MMR and Hep B.
•    Must be able to physically complete all trainings and requirements set forth by Indian Health Service and Great Plains Area Drug Dependency Unit.

Other Requirements:

•    Contractor must have the ability to pass Medication Aide training and test to be approved to administer approved medication under a nurse’s supervision.

Working Conditions/Working Environment/Physical Demands:

•    Some walking and standing are required.  You may have to lift and carry equipment (i.e. books, tools) weighing approximately 10-15 pounds.
•    Most of the work is performed indoors
•    Work in the occupation involves making repetitive motions more than 1/3 of the time
•    Requires standing for periodically
•    Must be able to stand, stoop, kneel and bend

Other:  Position is contingent upon award of contract.

1 Health Solutions, LLC is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.