This position will be located in our Senior Connection office in Evansville, IN.

We are excited to welcome a Medicare Retention Specialist position to our growing Senior Connection team!

Creating a Top Workplace is about more than offering great benefits and vacation time. It's about organizational health. Employees want to align with the company's vision, be challenged by a high-performance culture, and feel that they are valued and that their voices are heard.

At Senior Connection, we believe in delivering a Wow level of service to our valued clients. Strong core values, supportive work relationships, high quality training and personal development are part of our DNA and we are looking for the right individual to join us!

If you are passionate about delivering high quality service and would like to be part of our team - we want to hear from you. The Senior Connection Medicare Retention Specialist position includes a comprehensive benefit package and competitive salary!

Medicare Retention Specialist Overview: The Medicare Retention Specialist position works with current clients to help evaluate coverage and apply for new coverage as needed. Engaging with current clients on a regular basis to increase client satisfaction.

Medicare Retention Specialist Essential Duties and Responsibilities

• Solicit appointment with Medicare eligible individuals to review current coverage and make recommendations for alternative coverage.
• Explain and enroll clients into Medicare supplements, Medicare Advantage plans, and Medicare prescription drug plans.
• Set up and execute end of year Annual Enrollment Period reviews and enrollments.
• Keep current on Medicare issues affecting the goal and purpose of Senior Connection and its clients.
• Review and research customer inquiries, obtaining necessary information from policies to respond positively and appropriately to resolve issues.
• Documents all customer interactions in Senior Connection database.
• Maintain a thorough understanding of Medicare supplements, Medicare Advantage plans, Medicare prescription drug plans, history of Medicare and issues effecting the future of Medicare.
• Assist the VP and Office Manager with health fairs and educational seminars.
• Expected to work without direct supervision and use personal judgment in facilitating changes in medical coverage where needed.
• Scans and sends applications to companies for clients; Check policy status of submitted applications.
• Maintain and update client mailing list.
• Other work-related duties as assigned.

Competencies, Knowledge, Skills and Abilities:

• Must have a current active Life and Health license in good standing in Indiana.
• Associate Degree (A. A.) preferred, or equivalent from two-year college or technical school or six months to one-year related experience and/or training in Customer Service or Claims in a medical or insurance industry.
• Uses intuition and experience to complement data.
• Demonstrates attention to detail and comprehensive follow-up towards resolution of issues.
• Identifies and resolves problems in a timely manner.
• Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Balances team and individual responsibilities; Works well in group and autonomously; Exhibits objectivity and openness to others' views.
• Gives and welcomes feedback; Contributes to building a positive team spirit.
• Puts success of team above own interests; Supports everyone's efforts to succeed.

More about Senior Connection:

Senior Connection is a leading Medicare insurance agency doing business in Evansville, IN and the surrounding areas for over 30 years. We love our clients and work to provide training, and options to equip our clients in making their Medicare decisions. We take an active role in our local communities with corporate sponsorships and community outreach programs. https://www.seniorconnectionbenefits.com/

If you are unable to complete an application for the Medicare Retention Specialist position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process.

All qualified applicants for the Medicare Retention Specialist position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.